Rowan Piercing

  • Piercing Procedure
    • What makes ear piercing with Rowan safe?

      We put safety first, with ear piercings performed exclusively by a licensed nurse and hypoallergenic earrings made from premium, nickel-free materials. Rowan nurses have extensive experience in creating a stress-free environment, are experts in the use of PPE and maintaining sterility, and always put their clients first. Rowan nurses use a gentle, hand-pressured device with pre-sterilized 14k gold or stainless steel earrings to pierce all ages. Our piercing jewelry has safety backs and long posts to ensure sufficient air flow and optimal healing. We never use piercing guns, which are spring loaded and can damage the ear tissue.

      We offer piercings with a hollow needle for guests 12 and up. Both the hand pressurized device and the hollow needle are safe and accurate when in the hands of a trained professional.

      It is important to choose safe materials when having your ears pierced because metal allergies are common and can develop at any point in life, and an ear piercing makes your skin more vulnerable to irritation-causing metals like nickel, brass, and zinc. This is why Rowan only uses the safest materials – pre-sterilized 14K gold or stainless steel, and titanium earrings.
    • What precautions are you taking in response to COVID-19?
      Your health, and the health of our nurses, is our top priority -- and every decision we make is with that in mind. Rowan complies with all CDC guidelines and is taking increased precautions outlined below:

      • Vaccinated guests are not required to wear masks, however our nurses will continue to do so.
      • Your Rowan Nurse will be equipped with PPE, such as masks & gloves.
      • Your Rowan Nurse will take precautionary health measures including frequent hand washing and sanitizing items after each appointment.

      • All nurses & clients must postpone their piercing appointment if:
      • They are feeling unwell.
      • They are experiencing symptoms of COVID-19, including: cough, fever, runny nose, or sore throat.
      • They have been in contact with or near anyone who has tested positive for COVID-19.

    • What types of piercings do you offer?

      Rowan is all ears. Any ear piercing you want, we’ve got you. We pierce the entire perimeter of the ear and offer conch and tragus piercings (in select studios).

      We do not pierce the daith, nose, or other body parts at this time.

    • Do you pierce babies?

      Rowan pierces all ages! For ear piercings we do require one DTaP vaccine for children 5 and under. For minors under 18, a parent or guardian is required to be present for the piercing.

      We are pediatrician recommended for many reasons! Our earrings are hypoallergenic and nickel-free, which is important because many young children have a sensitivity to nickel.

      Moreover, our earrings have been specifically designed with all ages in mind, from young child to advanced aged. For example, our earrings have long posts which give the ear more room to heal post-piercing.

    • Can I bring my own earrings for the ear piercing?

      No, Rowan nurses are not able to pierce with earrings provided by the customer. We pride ourselves on our hygiene standards so we only use piercing earrings that come in sterile packaging. These earrings are made to be compatible with the hand-pressurized instrument and hollow needles we use for the piercing process.

      Once your piercing is healed (in 6 weeks for a lobe piercing and 12 weeks for helix/conch/tragus piercings) you can change the jewelry to whatever style you like – just make sure to sanitize it first and hypoallergenic, nickel-free earrings are recommended!

    • How do I book a piercing appointment?
      First of all, great choice!

      Please see all the available appointments at a Rowan Studio on our booking page here. And then, select the studio you want.
    • Do you use a piercing gun?
      We do not use a piercing gun! Rowan Nurses use a hand-pressurized instrument. This uses the pressure (and complete control) of a Rowan Nurse's hand to safely guide, place, and pierce! This instrument holds a sterilized single-use cartridge containing the sterile starter stud earrings that pierce the ear.

      Piercing earrings are pre-sterilized, and have long posts and safe backings to ensure optimal healing. We never use a piercing gun, as they can damage the ear tissue.

      Unlike piercing guns, which use spring loaded mechanisms to forcefully pierce, a hand-pressurized instrument allows for a gentle and direct control with each and every piercing.

      We also offer piercings with a hollow needle. Hollow needles are the only piercing option for parts of the ear other than the outer perimeter of the ear.
    • How many piercings can I get at once?
      To prevent infection and severe swelling we can only pierce 4 holes total per appointment. This includes a maximum of 3 piercings per ear and 2 piercings maximum for the upper outer perimeter of the ear. If you wish to have more piercings done we require waiting a minimum of 2 weeks to allow proper healing before getting pierced again. If you're planning on having more than two piercings done, please book back to back appointment slots to ensure that our Rowan Nurse has plenty of time to complete the piercing process.
    • Can I get a piercing on my own if I'm under 18?
      No, even with permission from a parent/guardian we cannot pierce you if you are under 18 and unaccompanied by an adult. We need the adult to be physically present in the studio in order to perform the piercing.
    • How do I prepare for my appointment?
      It’s easy. Just book an appointment, fill out the waiver and we’ll take it from there! You will be able to choose your piercing studs and piercing placement during your appointment. Our Nurses are experts and will help you.
    • What health and safety measures are being taken at the store?
      At Rowan, safety is standard. Ear piercings are performed exclusively by a licensed Nurse and our hypoallergenic earrings are made from premium, nickel-free materials. Rowan nurses are trained in creating a stress-free environment, and are experts in the use of PPE and maintaining sterility. They always put the safety of their clients first.

      Our piercing jewelry has safety backs and long posts to ensure sufficient air flow and optimal healing. Our Nurses use a gentle, hand-pressured device with pre-sterilized 14k gold or stainless steel earrings to pierce. We never use piercing guns, which are spring loaded and can damage the ear tissue. At Rowan studios, we also offer piercings with a hollow needle. Both the hand pressurized device and the hollow needle are safe and accurate when in the hands of a trained professional.
    • How old does my child have to be to get a lobe piercing?
      We pierce babies over the age of 2 months. For piercings on children under 5 years old, we require one DTaP vaccine, which is administered at 2 months old.

      Children must be at least 10 years of age for a second lobe piercing.
    • How old does my child have to be to get a cartilage piercing?
      In select locations, we can perform cartilage piercings on children of 12 years of age or older. Please see your local piercing location to ensure we have that offering available.
    • Do I need to bring an ID for myself and my child?
      For minors under 18, a parent or guardian is required to be present for the piercing. We will not ask for the child’s ID, but we will ask for the parent/guardian’s ID.
  • Piercing Aftercare
    • Contact the Nurse Helpline
      Concerned about the healing process? Please email nursehelpline@heyrowan.com.com, where you’ll be prompted to fill out information and photos regarding your new piercing. We will respond within 24 hours. Thank you!
    • How often do I need to clean my piercing?
      You should clean the ear 2-3 times a day.

      How to clean your piercing:
      • Always wash your hands before touching the ear!
      • For lobe piercings, turn the earring one rotation each time while cleaning. Do not turn helix piercings.
      • If you’re using the standard Ear Cleansing Solution, saturate a Q-tip with your Rowan solution and clean around the front and back of the piercing. You should maintain this routine for 6 weeks for lobes and 12 weeks for helix.
      • If you’re using the Ear Cleansing Solution, simply spray the front and back of your piercing. You'll be set to swap out your starter studs into earrings of your choice in 3 weeks for lobes and 8 weeks for helix.
      • We advise that you keep an earring in the piercing for at least a year to prevent the piercing from closing.

      • If you run out of solution, you can use a sterile wound wash that is available over-the-counter at your local pharmacy. Do not use any lotions or ointments, such as Bacitracin or Neosporin. These products can clog the piercing and prohibit sufficient air flow needed to promote proper healing. Also, avoid alcohol or peroxide products. These products can dry out the skin and the piercing, which will slow down the healing process.

        We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!
    • What can I expect during the healing process?
      It is normal after a lower lobe piercing to experience the following:

      • Tender to the touch. Avoid sleeping on your piercing if it is tender.
      • Moderate swelling
      • Redness
      • Some bleeding or oozing. A small amount of blood is normal and can be the body’s response to the piercing process, causing a small hematoma.
      • The helix piercings tend to be sore for a longer period of time, which is completely normal. They also take up to a year to heal.

      Please follow the aftercare instructions closely!

      During the first 6 weeks of your healing process, if you experience any complications with your piercings or have any concerns, contact us at nursehelpline@heyrowan.com and we will connect you with a Rowan Nurse as soon as possible.

      If you experience symptoms such as excessive swelling or discharge, fever, area warm to the touch, extreme pain or any symptoms that don't improve over time, we recommend you reach out to your local health provider as soon as possible.
    • What do I wear after my piercings heal?
      After your ear piercing, it is important to follow proper piercing care for the recommended time based on the type of solution you’re using. But, the full healing process is actually much longer! It is important to wear only hypoallergenic, nickel-free earrings for at least a year after ear piercing. Rowan's extensive hypoallergenic collection is designed for you to look and feel your best, and our best-selling earring subscription is the perfect gift for a newly-pierced loved one!
    • How do I change my earrings?
      After your piercings are healed, you can switch out your piercing earrings for new hypoallergenic earrings by following the below steps:

      1. Before removing your piercing earrings, please clean around the earring and skin to both cleanse and lubricate the site.

      2. Gently rotate the earring a few times.

      3. Use one hand to hold the front of the earring and your other hand on the earring back.

      4. Pull the front of the earring, while making sure you're still supporting the earring back. Please note that since the piercing earring has safety backs to prevent it from falling out, you may experience resistance and have to use a little strength to remove the earrings.

      5. Once the old piercing earrings are out and before you put new hypoallergenic earrings in, feel free to repeat the cleansing step once more for the best possible outcome.

      6. All done! Repeat on the other side.

    • Why did my piercing close overnight?
      Unfortunately, piercings that are less than a year old will be expected to close within just a few hours if you do not have earrings in. We expect the piercings to be healed in 6 weeks for lobes and 12 weeks for helix (standard solution) or 3 weeks for lobes and 8 weeks for helix (advanced solution), meaning you no longer have to clean them and you can change the jewelry out. However, we recommend keeping earrings in 24/7 for one year. Even piercings that are more than a year old can close if you don't keep earrings in!
    • How do I know if my piercing is infected?
      Signs of infection include:

      • Redness
      • Swelling
      • Ear is hot to touch
      • Discharge (pus or blood)


      Make sure that you are cleaning your new piercing two to three times daily. The more you clean, the better your ears will heal! Always wash your hands before touching the piercing, only use saline solution and avoid rubbing alcohol, hydrogen peroxide, and creams such as Neosporin or Bacitracin.

      Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!

      If you have concerns, please reach out to our Nurse Helpline and attach photos of your piercings. The Nurse Helpline is available Monday-Friday 9am-5pm EST.

      If the infection does not resolve or you have any concern that the infection is getting worse, please make an appointment with your health care provider.
    • How do I sleep with my new piercings?
      New piercing? Take the pressure off with our latest and cutest ear pillows. It gives your piercings room to breathe and relieves pressure when sleeping on the side. A true piercing must-have.

      Keep your ear pillow clean by using a pillowcase and changing it regularly.

      Our nurses recommend: slipping the pillow into a pillowcase/t-shirt, sleeping on each side of the pillow just once, and changing the pillowcase/t-shirt every two days.
    • Can I swim with my new piercings?
      We highly recommend that you avoid submerging your new device piercing(s) in water for at least two (2) weeks and needle piercing(s) for 30 days post-piercing. This is particularly true of waters that may have live organisms in them (oceans, lakes, and rivers). While pools are more sterile environments due to the chlorine content and filtration systems, chlorine is a harsh chemical that can irritate the piercing site. We recommend pushing off pool swimming during that period. (If this is not possible, it is imperative that the new piercing is thoroughly cleansed immediately after swimming.) After this two-week healing period, you are free to swim in any body of water(!), just make sure you bring your cleansing solution with you and that you are thoroughly cleaning your new piercings once you're finished with your swim.
    • Can I wear my earrings during sports?
      For most sports/teams, you should be allowed to cover your new earrings with either a band-aid or tape. However, please check with your specific team as their rules may vary. In the unlikely event that you need to fully remove the piercings, we highly recommend that you immediately put your earrings back in afterward and follow your cleansing instructions. In any event, never push or force the stud back into the ear.
    • Why do I have a bump near my new cartilage piercing?
      Developing a bump on a cartilage piercing can be common; fortunately, it’s easy to resolve. Bumps develop due to a buildup of skin cells, fluid, or other wound debris. The best way to prevent or treat a piercing bump is to be very diligent with your cleaning routine. Using your aftercare of choice, soak the end of a q-tip and clean around the piercing in a circular motion in the front and back 2-3 times a day. Be very careful not to catch your piercing on your clothing, as this can cause bumps as well. Avoid sleeping on your cartilage piercing while it’s healing. Unless you’re cleaning your piercing, don’t touch, twist, turn, or play with it. Cartilage piercings are very sensitive, and with a little extra time and attention, your cartilage piercing will heal nicely.
    • I think I have an infection after changing my piercing(s).
      This can happen when changing into earrings that are not hypoallergenic. Do you know what kind of earrings you are using? Do they contain nickel? We always recommend wearing hypoallergenic earrings to help prevent infection!

      It takes up to a year for a piercing to fully heal. In that timeframe you may have some normal drainage (usually clear, sometimes bloody), itchiness, or tenderness in the area. All of these are normal findings and not indicative of an infection. Occasional redness or a small amount of swelling may be noted as well. However, signs and symptoms of an infection include yellow-green or foul-smelling drainage, a large amount of redness and swelling that does not go away on its own, and in extreme cases, fever (temperature of 100.4 F or higher). If you have any of these symptoms, please seek medical care with your primary care provider for further evaluation and treatment.

      The best way to prevent an infection is to follow the cleaning regimen with your aftercare solution and only wear jewelry that is 100% hypoallergenic and nickel-free. Always wash your hands before cleaning the piercing. Make sure that you continue cleaning your new piercing two to three times daily by soaking the end of a q-tip with your aftercare solution, and clean in a circular motion around the front and back of your piercing.
    • My new piercings are bleeding.
      A piercing is technically a wound so bleeding is normal when the earring is removed, bumped, or turned. Be gentle with a new piercing. Give it time to heal itself over the next week. The entire healing process of the piercing can take up to a year which is why there may be drainage noted with any manipulation/change of earrings.

      Definitely keep up with cleaning to prevent bacteria from irritating the piercing. You can clean away the dried drainage with a Q-Tip. (Check to make sure no fibers are being left behind by the q-tip!) You may also apply a warm compress daily to alleviate any discomfort.
    • My piercing is swollen or embedding into my ear.
      While we pierce as safely as possible at Rowan, each body heals differently, and from time to time that healing process doesn't go as expected.

      A small amount of swelling is normal, but if the ear is swelling so much that the earring is sinking into the ear, remove the earring and do not put a new earring in. If you are unable to remove the earring on your own, please contact and set up an appointment with your healthcare provider as soon as possible, as the earring may be embedded and will require removal and medical treatment.
    • I developed a rash after using the Rowan Aftercare solution.
      This is very uncommon, but can happen to very sensitive skin. We recommend discontinuing the use of the aftercare solution and switching to a sterile saline wound wash​. You should be able to find this at any drug store or your local Target.

      Pro Tip: Instead of spraying directly on the ear, saturate a cotton swab with the sterile saline wash to clean around your new piercing! (Check to make sure no fibers are being left behind by the Q-tip!)
  • Piercing @ Rowan X Target
    • Is Rowan available at my local Target?
      We are thrilled to hear you want to have Rowan as part of your piercing experience.

      Piercing is only available at Rowan studio locations currently open across the US, as well as many more opening soon! Find the location closest to you here and follow us @heyrowan to stay up to date on where we are opening next.

      We hope we will be able to celebrate with you soon!
    • I haven't receievd my Rowan Experience?
      You should have received an email confirming your shipping address after your appointment. Did you receive this?

      If not, don't worry! At your earliest convenience, could you please email support@heyrowan.com with the following information:

      -Email used for the appointment
      -Name used for the appointment
      -Shipping Address
      -Receipt Transaction #
      -Last 4 digits of the card used

      Once we have that information we'll get this out to you ASAP.
  • Piercing @ Rowan Studios
    • Is there a Rowan Studio in my area?
      You can find a list of our open studios (and some coming soon) here! We can’t wait to see you!
    • Can I get a piercing on my own if I am under 18?
      No, even with permission from a parent/guardian we cannot pierce you if you are under 18 and unaccompanied by an adult. We need the adult to be physically present in the studio in order to perform the piercing.
    • How much is a piercing at a Rowan Studio?
      At our Rowan Studios, you pay a piercing fee plus the cost of your preferred jewelry. We have something to accommodate every budget!

      For Device piercings: One piercing (individual hole): $35 + Cost of jewelry; Two piercings (two holes): $50 + Cost of Piercing Studs.

      For Needle piercings: $35 + Cost of Piercing Studs If needed, the cost to downsize your post is $25/piercing. Piercing jewelry starts at $20. You can find our lookbook here!
    • What piercing studs are available at Rowan Studios?
      We have a fun variety of earrings to choose from!

      Here is our lookbook for needle piercings and here is our lookbook for device piercings.

      There is no need to bring anything with you! Our Nurses will help you select the best jewelry for your preferred placement at your appointment time. Our piercing jewelry also varies by location so styles are not guaranteed.
    • I’m running late for my studio appointment!
      We pride ourselves on running on time so that every customer can enjoy a safe and fun piercing experience.

      Running late? If you plan on being more than 10 minutes late to your appointment we recommend rescheduling to ensure that the Rowan Nurse is able to provide you the perfect Rowan piercing experience. If you still stop in around your scheduled time we’ll do our best to fit you in as soon as we can!
    • What happens if my child gets too nervous to pierce the second ear, after the first?
      This can happen with some of our younger clients. We're happy to try again another day!

      You’ll only pay for the completed piercing and jewelry used at the time of your original appointment.
    • Can both ears be pierced simultaneously?
      We can often accommodate this request at our Rowan Studios when we have more than one nurse working at a time! To ensure that this is possible, please contact your preferred studio team directly to schedule an appointment.
    • I’m not happy with the placement of my new piercings.
      We understand how important it is that the placement of your piercings is both safe and what you are looking for. If you have any concerns about the placement of your new piercings, please reach out to the Studio team to schedule a consultation with a Rowan Nurse.
    • What is a post downsize appointment?
      Taking care of your new needle piercing is easy! For the first 30 days you should clean your piercing(s) with saline spray and return in approximately 30 days for a Rowan Nurse evaluation and post downsize.

      You may be asking, why do I need to come back for a post downsize? Well, not only will your piercing look and feel better once your post is downsized, it will also reduce the risk of friction bumps. Once the swelling settles (don't worry, swelling is normal for a new piercing) and the post has that added slack moving back and forth, it creates friction - that friction creates inflammation that in turn can result in ugly, unnecessary friction bumps.

      Well then, why don't we just start with the shorter post? Because we're smarter than that - as nurses we understand how the body works. A piercing is a puncture wound and the body's response to that puncture wound is often swelling. We place a longer post to allow for the anticipated swelling and promote airflow for optimal healing.

      We will charge $25 per post/piercing downsize for this service during your appointment. You keep the front of your original flat back jewelry and we just swap out the backing!

      *This appointment is recommended for optimal healing, but not required. A post downsize appointment is not necessary for a device piercing.
    • How do I become a Rowan Nurse?
      Please visit us here to see if we're hiring! If you apply and if we think you are a good fit for Rowan, we will reach out to schedule a 15 minute phone interview to get to know a little bit more about you and give you the opportunity to ask any questions you may have. Best of luck!

    Products

    • Hypoallergenic Jewelry
      • What is hypoallergenic jewelry?
        Hypoallergenic jewelry is jewelry designed to minimize the risk of causing an allergic reaction. If you experience flaky skin, itching, swelling, redness, and/or rashes from wearing jewelry, then you likely have a metal allergy and should only wear hypoallergenic, nickel-free jewelry. Even if you do not experience allergic reactions, you should avoid irritation-causing materials like nickel, brass, and zinc as they are not safe for the body.
      • Do you offer hypoallergenic jewelry?
        Yes! All of our earrings, both online and in-store, are made with completely nickel-free precious metals. We currently offer options in Sterling Silver, Gold over Sterling Silver, Titanium (in-studio) and 14K Gold. To ensure the hypoallergenic integrity of our earrings, we melt them down and chemically test the alloys and contents.
      • What is Gold over Sterling Silver?
        Gold over Sterling Silver is made by applying a thin layer of 14k Gold over a Sterling Silver base. Though it looks similar to 14k Gold, it is more affordable and durable. With proper care, Gold over Sterling Silver jewelry will uphold its plating for years to come. Keep your Gold over Sterling Silver jewelry dry and gently wipe with a dry cloth if necessary.
      • What is Sterling Silver?
        Sterling Silver is a hypoallergenic precious metal that contains 92.5% pure silver and 7.5% copper, which makes the metal more durable than fine silver, and the standard for silver jewelry. This metal is sensitive to oxygen and water, and therefore may oxidize, but the earrings can be easily cleaned to their original shiny state with a sterling silver cleaning wipe!
      • What's the best way to travel with jewelry?
        To prevent jewelry from getting damaged, scratched, or tangled in transit, it's best to store them in a protective box with various storage compartments, like our Vegan Leather Jewelry Box!
      • My earring backs are loose! What can I do?
        Pro Tip! Squeeze in the sides of the butterfly backings! Remove them from the post and pinch the two loops firmly together, then slide the butterfly backing back onto the post. This should help provide a tighter fit and keep them more secure. (Earring backs should always be worn towards the end of the post, not up close against the back of the ear, as this can cause irritation.)

        We also now carry a variety pack of four different styles of earring backings, available for purchase. Just like our earrings, this variety of backings are all hypoallergenic and nickel-free! You may find the link to purchase them here.
      • How do I purchase a Rowan gift card?
        YAY! We are so excited you want to share some Rowan love! We have a couple of gift card options for you.

        If you would like to give a gift card for the purchase of merchandise online or a Rowan Piercing Experience at one of our Studios, please click HERE for our digital gift card options. Upon purchase, you will receive an email that contains a unique gift card code that can be used at checkout.

        We couldn't think of a better gift!
      • How long are the earring posts?
        All of our earrings are designed with extra-long posts that are 10.5mm, which is slightly longer than 1cm.
    • Rowan Earring Club
      • What comes in each Rowan Earring Club shipment?
        Each Rowan Earring Club shipment includes:

        • A pair of limited edition hypoallergenic earrings (for the month only), beautifully designed for the young and the young-at-heart, in the metal of your choice
        • A reusable zipper bag
        • A styling card, exclusive offers and VIP access to sales
        • And a welcome gift within your first package


      • What are the terms of the Rowan Earring Club?
        You have the choice of a month-to-month subscription or a pre-paid 3 month or 6 month subscription. The pre-paid options are great for gifting!

        Monthly subscribers will be charged on the date of initial purchase for the first shipment, and on the 1st of each month thereafter. Monthly subscribers have the flexibility to change their metal selection, skip a month, and can cancel at any time.

        Pre-paid subscribers will be charged in full at the time of purchase. Unfortunately at this time we are unable to make changes to the metal selection, skip a month, or cancel a pre-paid subscription after it is purchased.

        Rowan Earring Club subscription purchases are final sale.
      • Can I gift the Rowan Earring Club to multiple people?
        If you are gifting to multiple people, please place separate orders, as this will help with managing their subscriptions.

        When checking out for the first order, be sure to create an account to save yourself time when placing the orders for the other recipients! Each subscription's metal type and plan length will be selected during separate checkouts.

        Each calendar month, all subscribers receive the same earring design. For example, if you place one order in Sterling Silver and one order in Gold Vermeil, they will receive the same design but in the two different metal types.
      • What are the color and metal options?
        The Rowan Earring Club includes your choice of Sterling Silver or Gold over Sterling Silver. They’re both hypoallergenic and durable options!

        We do not offer a luxe 14K Gold Rowan Earring Club option at this time.
      • When does the Rowan Earring Club ship?
        When you purchase the Rowan Earring Club your first order will ship in 3-5 business days. Once your order ships, you will receive an email notification with tracking information. Orders typically take 4-7 days to arrive after they have shipped.

        All future shipments will be charged on the 1st of the following month and will ship within 3-5 business days. Each month you will receive an email notification with tracking information.

    Managing My Subscription

    • Accounts
      • Update Billing information

        While we do not offer a mix of Sterling Silver and Gold over Sterling Silver within a single Rowan Earring Club subscription, we do allow our monthly subscribers to swap the metal type once within the duration of your subscription! All changes must be made before the 1st of the month. Unfortunately we are unable to make changes to pre-paid subscriptions at this time.

        If you are a monthly subscriber that would like to change the metal choice of your Rowan Earring Club, you can do so through your personal account at heyrowan.com.

        If you did not register your account at the time of your original order purchase, you can "Create an Account" using the same email you used for purchasing.

        Once logged in:

        1. Click “Subscriptions” at the top of the page.

        2. Click the “Manage Subscription” button associated with the current Earring Club subscription that you would like to update.

        3. Click the “Edit Billing Address” button. You’ll see a pop up on the right hand side of the screen. Edit the Billing Address details.

        4. Click the “Update this Billing Address” button at the bottom.

        5. All set!

      • Reset My Password

        To change the password on your Account, or if you forgot your password and need to reset it, please follow the steps below:

        1. Navigate to My Account

        2. Select “Forgot Password”

        3. When prompted, input the email you used to create your Account (which is the same email address you used when placing your subscription)

        4. An automatic email will be generated to the email address submitted

        5. Navigate to your email and find the Reset Password email from Rowan. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.

        6. Follow the prompts to reset your password

      • Accessing My Account

        Formally creating an account will allow you to more easily manage your Earring Box subscriptions, and to make edits to your information. 

        It is possible that you can have a subscription without having created an account. In this case, when you do make an account using the same email address as you used when purchasing the subscription, your Earring Box details will already exist in that account.

        1. Navigate to My Account

        2. Select “Create Account”

        3. Fill out the form. If you've already purchased from Rowan, be sure to use the same email address you used when placing your subscription.

        4. Once you input a password, you will receive an email asking you to confirm your account.

        5. Navigate to your email and find the Account Activation email from Rowan. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.

        6. Once verified, you will be able to log in to access your Account.

        From your Account, you can: Manage Subscriptions and edit your Billing and Shipping information!

      • How do I change the metal type in the middle of my subscription?

        While we do not offer a mix of Sterling Silver and Gold over Sterling Silver within a single Rowan Earring Club subscription, we do allow our monthly subscribers to swap the metal type once within the duration of your subscription! All changes must be made before the 1st of the month. Unfortunately we are unable to make changes to pre-paid subscriptions at this time.

        If you are a monthly subscriber that would like to change the metal choice of your Rowan Earring Club, you can do so through your personal account at heyrowan.com.

        Once logged in:
        1. Click “Subscriptions” at the top of the page.

        2.Click the “Manage Subscription” button on the order you’d like to update.

        3. Under “Product” click on the “Edit Subscription” button.

        4. You’ll see a pop up on the right hand side of the screen. Choose your preferred metal type.

        5. Click the “Update” button.

        6. All set! Any changes made after the 1st of the month will apply to the following month’s shipment.

        If you did not register your account at the time of your original order purchase, you can "Create an Account" using the same email you used for purchasing.

      • Can I skip a shipment in my subscription?

        If you are a monthly subscriber and would like to skip a shipment for any reason, you can do so through your personal account at heyrowan.com. All changes must be made before the 1st of the month. Unfortunately our pre-paid subscribers are not able to pause their subscription.

        First, please log into your account here.

        If you did not register your account at the time of your original order purchase, you can "Create an Account" using the same email you used for purchasing.

        Once logged in:
        1. Click “Subscriptions” at the top of the page.

        2. Click the “Manage Subscription” button on the order you’d like to update.

        3. Click the “Skip Shipment” button.

        4. Adjust to your preferred next ship month!

        Also please note, that instead of skipping a month of your Rowan Earring Club, you can always send a month to another friend or family member! Just go into your account and select “Addresses” to update the shipping to a new address.

      • Cancel My Subscription
        While we hate to see you go, canceling future shipments of your monthly Rowan Earring Club is easy.

        First, please log into your account here.

        If you did not register your account at the time of your original order purchase, you can "Create an Account" using the same email you used for purchasing.

        Once logged in:
        1. Click “Subscriptions” at the top of the page.

        2. Click the “Manage Subscription” button on the order you’d like to update.

        3. Click the “Cancel Subscription” button You’ll see a pop up on the right hand side of the screen. Select the best reason for canceling your subscription.

        4. Click the “Cancel Subscription” button at the bottom.

        Cancellations must be processed before the 1st of the month. Pre-paid subscribers are not able to cancel during their subscription term. Please know that you’re always welcome back with us here at Rowan, whether for a fresh new piercing, or to shop some of our hypoallergenic and stylish pieces!
      • Tracking Information for my Rowan Earring Club
        When your order leaves our fulfillment center to begin its journey to you on or shortly after the 1st of the month, you will receive an email including a link to live tracking information directly from our shipping partner.
      • Update My Shipping Address
        It's easy to update the Shipping Address for future months in your subscription.

        First, please log into your account here.

        If you did not register your account at the time of your original order purchase, you can "Create an Account" using the same email you used for purchasing.

        Once logged in:
        1. Click “Subscriptions” at the top of the page.

        2. Click the “Manage Subscription” button on the order you’d like to update.

        3. Click the “Edit Shipping Address” button.

        4. You’ll see a pop up on the right hand side of the screen. Edit the shipping address details.

        5. Click the “Update Shipping Address” button at the bottom.

        6. All set!

        Please note that we are unable to edit a Shipping Address on orders which are already in preparation to ship, starting on the 1st of the month.

    Payment & Shipping

    • Payment
      • Do you offer any financing options?
        Yes! Get it now, pay later with Shop Pay! For orders over $50.00, select installments at checkout to split your purchase into 4 interest-free payments. Not applicable on the purchase of our Rowan Earring Club. For more information and frequently asked questions, please visit the Shop Pay website.
    • Shipping
      • How much does shipping cost?
        For orders of $75 or more, shipping is FREE. For orders under $75, shipping is a flat fee of $5.00 via USPS. The Rowan Earring Club ships via USPS for free. There are options to expedite the first box’s shipment for an additional fee: $12.00 for Expedited 3 day Shipping and $25.00 for 1-2 business day Express Shipping.
      • Where does Rowan ship?
        We ship to customers in the United States!

        We do not offer international shipping at this time.

        Please note that if you live in Alaska, Hawaii, or a U.S. territory, your box may take up to two weeks to reach you via our Standard Shipping. If you select Expedited Shipping at checkout, we will deliver your first box in 1-2 business days.
      • How long will it take to receive my order?
        Please allow up to 1-2 business days from the date of purchase for your order to be on its way, and expect arrival between 5-7 business days!

        After the first month, our Rowan monthly box will process on the 10th of every month and ship 1-2 business days afterwards. Please allow up to 7 business days after that date for your box to arrive. You will also be notified when your order ships via email!
    • Returns
      • What is Rowan's return policy?
        Rowan currently accepts returns and offers exchanges of unused and unworn jewelry (excluding Final Sale items) within 14 days of the delivery date of your item(s).

        We also offer one-time exchanges for the same item in different sizes or metals. You’ll receive a pre-paid return label and the replacement item will be sent as soon as we’ve received notice that your original parcel is scanned as ‘In Transit’ by USPS.

        If you received less than perfect merchandise, or if you have any quality concerns with your new Rowan item(s), please send over a photo to us and our team will be happy to make it right!

        If your purchase qualifies for a return and you’d like to begin that process, you may do so by clicking this link here.

        For more information on returns and exchanges please visit our Help Center.
      • Can I return or exchange a gift?
        To return or exchange an item from our online store, please follow the return process here. Unfortunately our studio teams will not be able to accommodate an online return in-store.
      • Can I return an in-store purchase online?
        To return or exchange an item purchased in-store, please contact the Rowan studio directly. Unfortunately our online return portal will not be able to accommodate an in-store return.
      • What is Rowan’s Holiday Return Policy?
        We usually accept returns and offer exchanges of unused and unworn jewelry (excluding the final sale items) within 14 days of the delivery date of your item(s). *But any jewelry purchased between Thursday, November 10th, 2022, and Saturday, December 31st, 2022 will be eligible for return up to 60 days after the unused and unworn merchandise has been purchased.