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  • Rowan Piercing

  • Piercing Procedure
    • What makes ear piercing with Rowan safe?
      We put safety first, with ear piercings performed exclusively by a licensed nurse and hypoallergenic earrings made from premium, nickel-free materials. Rowan nurses have extensive experience in creating a stress-free environment, are experts in the use of PPE and maintaining sterility, and always put their clients first. Rowan nurses use a gentle, hand-pressured device with pre-sterilized 14k gold or stainless steel earrings to pierce. Our piercing jewelry has safety backs and long posts to ensure sufficient air flow and optimal healing. We never use piercing guns, which are spring loaded and can damage the ear tissue.
    • What precautions are you taking in response to COVID-19?
      Your health, and the health of our nurses, is our top priority -- and every decision we make is with that in mind. Rowan complies with all CDC guidelines and is taking increased precautions outlined below:

      • All clients are required to wear a mask during the piercing appointment.
      • Your Rowan Nurse will be equipped with PPE, such as masks & gloves.
      • Your Rowan Nurse will take precautionary health measures including frequent hand washing and sanitizing items after each appointment.
      • Limit the amount of guests to two people. You can always share the milestone through photos!
      • All nurses & clients must postpone their piercing appointment if:
      • They are feeling unwell.
      • They are experiencing symptoms of COVID-19, including: cough, fever, runny nose, or sore throat.
      • They have been in contact with or near anyone who has tested positive for COVID-19.

      We're here to answer any questions you may have, so please reach out to us at support@heyrowan.com with any concerns.
    • Can you do other piercings? (Inner Ear/Nose/Body)
      No, we only pierce ears. At this time we only pierce the outer ear (lobe and helix). We are unable to pierce the inner ear (tragus, industrial, conch, rook, etc.)

      Our brand is focused on the milestone of an ear piercing, so we do not pierce anywhere beyond the ears. We also do not sell other body piercing jewelry.
    • Do you pierce babies?
      Rowan pierces all ages. For infant ear piercings, we require one DTaP vaccine. For minors under 18, a parent or guardian is required.

      We are pediatrician recommended for many reasons! Our earrings are hypoallergenic and nickel-free, which is important because many young children have a sensitivity to nickel.

      Moreover, our earrings have been specifically designed for a younger child's earlobes as we factor in age-appropriate designs and sizes. For example, our earrings have long posts which give the ear more room to heal post-piercing.
    • Can I bring my own earrings for the ear piercing?
      No, Rowan nurses are not able to pierce with earrings provided by the customer. We pride ourselves on our hygiene standards so we only use piercing earrings that come in sterile packaging. These earrings are made to be compatible with the hand-pressurized instruments we use for the piercing process.

      Once your piercing is healed (in 6 weeks for a lobe piercing and 12 weeks for a helix piercing) you can change the jewelry to whatever style you like – just make sure to sanitize it first and hypoallergenic, nickel-free earrings are recommended!
    • Why is it so important to choose safe materials when having your ears pierced?
      It is important to choose safe materials when having your ears pierced because metal allergies are common and can develop at any point in life, and an ear piercing makes your skin more vulnerable to irritation-causing metals like nickel, brass, and zinc. This is why Rowan only uses the safest materials – pre-sterilized 14k gold or stainless steel earrings.
    • What do you pierce with?
      Rowan nurses use a gentle hand-pressured, single-use cartridge to pierce. Piercing earrings are pre-sterilized, and have long posts and safe backings to ensure optimal healing. We never use a piercing gun, as they can damage the ear tissue.
    • Do you use a piercing gun?
      We do not use a piercing gun! Rowan nurses use a hand-pressurized instrument. This uses the pressure (and complete control) of a Rowan nurse's hand to safely guide, place, and pierce! This instrument holds a sterilized single-use cartridge containing the sterile starter stud earrings that pierce the ear.

      Unlike piercing guns, which use spring loaded mechanisms to forcefully pierce, a hand-pressurized instrument allows for a gentle and direct control with each and every piercing.
  • Aftercare
    • Contact the Nurse Helpline
      Concerned about the healing process? Please email nursehelpline@heyrowan.com, available Monday-Friday 9am-5pm EST. You will then be prompted to fill out a form with information and photos. We will respond within 24 hours. Thank you!
    • How often do I need to clean my piercing?
      You should clean the ear 2-3 times a day. A Q-tip works best to clean the front and back of the new piercing.

      How to clean your piercing:
      • Always wash your hands before touching the ear!
      • Saturate a Q-tip with your Rowan Ear Cleansing Solution and clean around the front and back of the piercing.
      • For lobe piercings, turn the earring one rotation each time while cleaning. Do not turn helix piercings.
      • Maintain this aftercare routine for 6 weeks for lobe piercings and 12 weeks for helix piercings.
      • We advise that you keep an earring in the piercing for at least a year to prevent the piercing from closing.

      If you run out of solution, you can use a sterile wound wash that is available over-the-counter at your local pharmacy. Do not use any lotions or ointments, such as Bacitracin or Neosporin. These products can clog the piercing and prohibit sufficient air flow needed to promote proper healing. Also, avoid alcohol or peroxide products. These products can dry out the skin and the piercing, which will slow down the healing process.

      Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!
    • What can I expect during the healing process?
      It is normal after a lower lobe piercing to experience the following:

      • Tender to the touch. Avoid sleeping on your piercing if it is tender.
      • Moderate swelling
      • Redness
      • Some bleeding or oozing. A small amount of blood is normal and can be the body’s response to the piercing process, causing a small hematoma.
      • The helix piercings tend to be sore for a longer period of time, which is completely normal. They also take up to a year to heal.


      Please follow the aftercare instructions closely!

      During the first 6 weeks of your healing process, if you experience any complications with your piercings or have any concerns, contact us at nursehelpline@heyrowan.com and we will connect you with a Rowan Nurse as soon as possible.

      If you experience symptoms such as excessive swelling or discharge, fever, area warm to the touch, extreme pain or any symptoms that don't improve over time, we recommend you reach out to your local health provider as soon as possible.
    • What do I wear after my piercings heal?
      After your ear piercing, it is important to follow proper piercing care for 6 weeks (for lobe) or 12 weeks (for helix). But, the full healing process is actually much longer! It is important to wear only hypoallergenic, nickel-free earrings for at least a year after ear piercing. Rowan's extensive hypoallergenic collection is designed for you to look and feel your best, and our best-selling earring subscription is the perfect gift for a newly-pierced loved one!
    • How do I switch out my piercing earrings to new earrings?
      After you've completed the aftercare routine for 6 weeks for lobe piercings and 12 weeks for helix piercings, you can switch out your piercing earrings for new hypoallergenic earrings by following the below steps:

      1. Before removing your piercing earrings, please clean around the earring and skin to both cleanse and lubricate the site.

      2. Gently rotate the earring a few times.

      3. Use one hand to hold the front of the earring and your other hand on the earring back.

      4. Pull the front of the earring, while making sure you're still supporting the earring back. Please note that since the piercing earring has safety backs to prevent it from falling out, you may experience resistance and have to use a little strength to remove the earrings.

      5. Once the old piercing earrings are out and before you put new hypoallergenic earrings in, feel free to repeat the cleansing step once more for the best possible outcome.

      6. All done! Repeat on the other side.

    • Why did my piercing close overnight?
      Unfortunately, piercings that are less than a year old will be expected to close within just a few hours if you do not have earrings in. We expect the piercings to be healed in 6 weeks for lobe and 12 weeks for helix, meaning you no longer have to clean them and you can change the jewelry out. However, we recommend keeping earrings in 24/7 for one year. Even piercings that are more than a year old can close if you don't keep earrings in!
    • How do I know if my piercing is infected?
      Signs of infection include:

      • Redness
      • Swelling
      • Ear is hot to touch
      • Discharge (pus or blood)


      Make sure that you are cleaning your new piercing two to three times daily. The more you clean, the better your ears will heal! Always wash your hands before touching the piercing, only use saline solution and avoid rubbing alcohol, hydrogen peroxide, and creams such as Neosporin or Bacitracin.

      Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!

      If you have concerns, please reach out to our Nurse Helpline and attach photos of your piercings. The Nurse Helpline is available Monday-Friday 9am-5pm EST.

      If the infection does not resolve or you have any concern that the infection is getting worse, please make an appointment with your health care provider.
  • Rowan Ear Piercing @ Target
    • What are your prices at Target?
      Our pricing for the piercing experience includes: A full skin and ear assessment, optional numbing cream, starter studs, piercing by a registered nurse, extra goodies, and access to our Nurse Helpline for follow-up care. Aftercare ear cleansing solution can be purchased separately at an appointment-exclusive price of $4.

      Our prices range from $55-$125, and our metals include stainless steel, 14k gold, and 14k gold with certified diamonds.
    • Which Target locations is Rowan available in?

      Please find our currently live Target pop-up location details below:

      Detroit, MI (11 Locations)

      Allen Park 3100 Fairlane Dr, Allen Park, MI 48101-2870 Girls' floorpad on walkway
      Bloomfield Township 2400 S Telegraph Rd, Bloomfield Hills, MI 48302-0255 Girls' floorpad, by self checkout
      Canton 43670 Ford Rd, Canton, MI 48187-310 Girls' floorpad on walkway
      Clinton Pointe 33860 S Gratiot Ave, Clinton Township, MI 48035-6115 Middle of Girls' floorpad, between Girls and Boys sections
      Commerce Township 495 Haggerty Hwy, Walled Lake, MI 48390-3936 Girls' floorpad on walkway
      Livonia 29451 Plymouth Rd, Livonia, MI 48150-2112 Girls' floorpad, top right hand corner
      Northville 20100 Haggerty Rd, Livonia, MI 48152-1087 Girls' floorpad
      Novi 27100 Wixom Rd, Novi, MI 48374-1115 Beauty Floorpad
      Rochester 2887 S Rochester Rd, Rochester Hills, MI 48307-4580 Girls' floorpad, activewear section
      Shelby Township 8200 26 Mile Rd, Shelby Township, MI 48316-5132 Girls' floorpad on walkway between Girls and Boys section
      Troy 1301 Coolidge Hwy, Troy, MI 48084-7017 Girls' floorpad on walkway between registers 4 and 5

       

      Minneapolis, MN (12 Locations)

      Apple Valley South 15560 Pilot Knob Rd, Apple Valley, MN 55124-7286 Girls' floorpad fitting room by Shoes
      Chaska 111 Pioneer Trl, Chaska, MN 55318-1121 Girls' floorpad on walkway next to Women's section
      Eden Prairie 8225 Flying Cloud Dr, Eden Prairie, MN 55344-5315 Girls' floorpad on walkway right when you walk in
      Edina 7000 York Ave S, Edina, MN 55435-4213 Walkway by Baby "Kids node"
      Lakeville 18275 Kenrick Ave, Lakeville, MN 55044-7306 Girls' floorpad on fitting room by Shoes
      Plymouth 4175 Vinewood Ln N, Plymouth, MN 55442 Girls' floorpad by fitting room
      Richfield 6445 Richfield Pkwy, Richfield, MN 55423-6400 Girls' floorpad in front of fitting room
      Ridgedale 13201 Ridgedale Dr, Minnetonka, MN 55305 Against fitting room wall
      Savage 14333 Hwy 13, Savage, MN 55378-2153 Girls' floorpad on walkway
      Vadnais Heights 975 County Road E, Vadnais Heights, MN 55127-7114 Girls' floorpad in between Girls and Boys section
      Waconia 875 E Main St, Waconia, MN 55387-1081 Middle of Girls' floorpad
      Woodbury East 449 Commerce Dr, Woodbury, MN 55125-4872 Girls' floorpad by fitting room

       

      Omaha, NE (4 Locations)

      Omaha 7200 Dodge St, Omaha, NE 68114 Girls' floorpad, across from the Toys section
      Omaha Far NW 16959 Evans Plaza, Omaha, NE 68116 Girls' floorpad
      Omaha West 17810 W Center Rd, Omaha, NE 68130 Girls' floorpad, next to the "More than Magic" sign
      Papillion 718 N Washington St, Papillion, NE 68046 Girls' floorpad, next to the Girls' bras section

       

      Kansas City, MO (8 Locations)

      Lee's Summit 1850 NW Chipman Rd, Lees Summit, MO 64081-3938 Girls' floorpad
      Liberty 9220 NE Barry Rd, Kansas City, MO 64157-1209 Directly in between the Girls and Boys section and closest to the far right entrance
      Mission 6100 Broadmoor St, Mission, KS 66202-3229 Girls' floorpad, front left corner on walkway in the middle of store
      Olathe 15345 W 119th St, Olathe, KS 66062-1074 Women's floorpad by Accessories in front of fitting room
      Overland Park 12200 Blue Valley Pkwy, Overland Park, KS, 66213 Women's floorpad, on corner walkway
      Shawnee 15700 Shawnee Mission Pkwy, Shawnee, KS 66217-9321 Set up in between Clearance and Boys section
      Stateline 1201 W 136th St, Kansas City, MO 64145-1647 Girls' section, in between Girls and Men's
      Ward Parkway 8509 State Line Rd, Kansas City, MO 64114-2723 Girls' floorpad between Men’s and Girls

       

      St. Louis, MO (9 Locations)

      Ballwin 15025 Manchester Rd, Ballwin, MO 63011-4626 Girls' floorpad on walkway
      Brentwood 25 Brentwood Promenade Ct, Brentwood, MO 63144-1428 Girls' floorpad, front and center
      Chesterfield 40 THF Blvd, Chesterfield, MO 63005-1150 Girls' floorpad on walkway
      Fenton 197 Gravois Bluffs Plaza Dr, Fenton, MO 63026-4013 Girls' floorpad on walkway
      Kirkwood 1042 S Kirkwood Rd, Kirkwood, MO 63122-7200 Girls' floorpad between Shoes and Kids
      O’Fallon 2300 Highway K, O Fallon, MO 63368-6661 Girls' floorpad on walkway
      St. Charles 3881 Mexico Rd, Saint Charles, MO 63303-3042 Girls' floorpad between Girl and Boys on walkway
      St. Peters 6241 Mid Rivers Mall Dr, Saint Peters, MO 63304-1102 Girls' floor pad, corner
      Town And Country 1272 Town And Country Crossing Dr, Chesterfield, MO 63017-0605 Women's floorpad on walkway

       

      Des Moines, IA (6 Locations)

      Altoona 3414 8th St SW, Altoona, IA 50009-1024
      On the Jewelry boat
      Ankeny 2135 SE Delaware Ave, Ankeny, IA 50021-4592
      Girls' floorpad by the fitting room across from Optical
      Des Moines North 5901 Douglas Ave, Des Moines, IA 50322-3303
      Fitting room near Women's Activewear section
      Des Moines South 1111 E Army Post Rd Ste 2204, Des Moines, IA 50315-5962
      Across from Beauty on Girls' floorpad
      West Des Moines 5405 Mills Civic Pkwy, West Des Moines, IA 50266-5303
      Girls' floorpad by the fitting room
      Urbandale 11148 Plum Dr, Urbandale, IA 50322-6328
      Girls' floorpad by the fitting room

       

      Austin, TX (6 Locations)

      Austin NW 10900 Lakeline Mall Dr, Austin, TX 78717-5924 Girls' floorpad, outside fitting rooms
      Austin Southpark 9500 S IH 35, Ste G, Austin, TX 78748-1753 Girls' floorpad
      Austin SW 5300 S Mo Pac Expy, Austin, TX 78749-1112 Kids' section
      Bee Cave 3702 Ranch Rd 620 S, Bee Cave, TX 78738-6304 Between Girls' and Boys' athletic
      Cedar Park 1101 C-Bar Ranch Trl Lot #2, Cedar Park, TX 78613 Girls' floorpad
      Pflugerville 18700 Limestone Commercial Dr, Ste 100, Pflugerville, TX 78660-6545 Girls' floorpad, outside fitting rooms

       

      Fort Worth, TX (10 Locations)

      Arlington South 1600 W Arbrook Blvd, Arlington, TX 76015-4107 Girls' floorpad
      Euless 1401 W Glade Rd, Euless, TX 76039-5417 Girls' floorpad
      North Richland Hills 8532 Davis Blvd, North Richland Hills, TX 76182-8300 Girls' floorpad
      Mansfield 1801 Highway 287 N, Mansfield, TX 76063-7533 Girls' floorpad next to cosmectics
      Watauga 8000 Denton Hwy, Watauga, TX 76148-2464 Girls' floorpad
      Cityview 5700 Overton Ridge Blvd, Fort Worth, TX 76132-3220 Girls' floorpad
      Cedar Hill 739 N Highway 67, Cedar Hill, TX 75104-2142 Girls' floorpad
      Fort Worth Central 301 Carroll St, Fort Worth, TX 76107-1956 Girls' floorpad
      Grand Prairie S 5270 S State Highway 360, Grand Prairie, TX 75052-8307 Girls' floorpad, on the right by entrance doors
      Fort Worth 8917 Tehama Ridge Pkwy, Fort Worth, TX 76177-2005 Girls' floorpad

       

      Dallas, TX (15 Locations)

      Allen North 150 E Stacy Rd, Ste 2400, Allen, TX 75002-8756 Girls' floorpad
      Flower Mound 5959 Long Prairie Rd, Flower Mound, TX 75028-2224 Between Girls' and Women's athletic
      Frisco 3201 Preston Rd, Frisco, TX 75034-9446 Jewelry, directly across from checkout area
      Frisco North 4885 Eldorado Pkwy, Frisco, TX 75033-8662 Girls' floorpad
      Garland East 5301 N Garland Ave, Garland, TX 75040-2716 Corner of Women's clothing section
      Irving North 7845 N Macarthur Blvd, Irving, TX 75063-7516 Girls' floorpad, front of aisle by registers
      Lewisville 4760 State Highway 121, Lewisville, TX 75056-2913 Girls' floorpad
      Love Field 9440 Marsh Ln, Dallas, TX 75220-4924 Between Girls' and Boys' sections, straight down from Household
      McKinney 2025 N Central Expy, Mckinney, TX 75070-2911 Girls' floorpad
      McKinney SW 8900 State Highway 121, McKinney, TX 75070-2917 Girls' floorpad, diagonal from Starbucks
      Mesquite 1629 N Town East Blvd, Mesquite, TX 75150-4105 Girls' floorpad, right past Makeup
      Rockwall 850 Steger Towne Rd, Rockwall, TX 75032-5658 Girls' floorpad, corner aisle
      Rowlett 4701 Lakeview Pkwy, Rowlett, TX 75088-4037 Girls' floorpad, in front of the first set of doors
      Vista Ridge 725 Hebron Pkwy, Lewisville, TX 75057-5001 Baby/Toddlers' floorpad
      Wylie 3440 W FM 544, Wylie, TX 75098-9408 Girls' floorpad

       

      Houston, TX (21 Locations)

      Atascocita 6931 FM 1960 Rd E, Humble, TX 77346-2705 Girls' floorpad near fitting room
      Baybrook 1801 W Bay Area Blvd, Webster, TX 77598-3403 Outside of fitting rooms between Women's bras and Girls' floorpad
      Baytown 4510 Garth Rd, Baytown, TX 77521-2124 Jewelry - front of the store
      Clear Lake Shores 255 Marina Bay Dr, Clear Lake Shores, TX 77565-2671 Girls' floorpad, facing the registers
      Cypress 25901 Highway 290, Cypress, TX 77429-1099 Girls' floorpad
      Houston Central 2580 Shearn St, Houston, TX 77007 Girls' floorpad
      Houston Far West 2700 Eldridge Pkwy, Houston, TX 77082-6870 Girls' floorpad
      Houston Memorial 984 Gessner Rd, Houston, TX 77024-2505 Girls' floorpad
      Houston Meyerland 300 Meyerland Plaza Mall, Houston, TX 77096-1611 Girls' floorpad - in between Women's and Girls'
      Houston North Central 19511 I H 45, Spring, TX 77388-6015 Girls' floorpad
      Humble 20777 Hwy 59 N, Humble, TX 77338-2209 Girls' floorpad
      Katy 19955 Katy Fwy, Houston, TX 77094-1019 Girls' floorpad, facing the registers
      Katy Cinco Ranch 23710 Westheimer Pkwy, Katy, TX 77494-3605 Girls' floorpad, facing Boys' floorpad
      League City 1801 Gulf Fwy, Dickinson, TX 77539-3207 Girls' floorpad, facing Baby/Toddler
      Pasadena 5757 Fairmont Pkwy, Pasadena, TX 77505-3905 Jewelry section
      Pearland 3045 Silverlake Village St, Pearland, TX 77584-8080 Girls' floorpad
      Richmond Grand Pkwy SW 10241 W Grand Pkwy S, Richmond, TX 77407-2259 Girls' floorpad
      Sugar Land 16300 Southwest Fwy, Sugar Land, TX 77479-2371 Girls' floorpad corner, facing Toddler
      Tomball Parkway 21515 Tomball Pkwy, Houston, TX 77070-1647 Girls' floorpad on corner near Greeting Cards
      Westwood Village 32858 FM 2978 Rd, Magnolia, TX 77354-6073 Girls' floorpad
      Woodlands 1100 Lake Woodlands Dr, The Woodlands, TX 77380-3221 Girls' floorpad

       

      San Antonio, TX (7 Locations)

      San Antonio NE 8234 Agora Pkwy, Selma, TX 78154-1304 Between Girls' and Boys' floorpad, across from Greeting Cards
      San Antonio North 18255 Blanco Rd, San Antonio, TX 78258-4585 Girls' floorpad
      San Antonio West 11311 Bandera Rd, San Antonio, TX 78250-6812 Girls' floorpad
      San Antonio Westover 8223 State Highway 151, San Antonio, TX 78245-2104 Girls' floorpad
      La Cantera 17502 La Cantera Pkwy, San Antonio, TX 78257-8202 Girls' floorpad
      Stone Oak 22832 US Highway 281 N, San Antonio, TX 78258-7430 Kids' floorpad
      San Antonio Culebra 5355 W Loop 1604 N, San Antonio, TX 78253-5300 Kids' floorpad (swim corner) 

       

      Arizona (14 Locations)

      Gilbert SW 3931 S Gilbert Rd, Gilbert, AZ 85297-7004 Girls' floorpad, across from Boys' floorpad
      Gilbert Gateway 5110 S Power Rd, Mesa, AZ 85212-4201 Girls' floorpad, across from Toys
      Gilbert Val Vista 1515 E Warner Rd, Gilbert, AZ 85296-3138 Girls' floorpad, across from Beauty
      Queen Creek 21398 S Ellsworth Loop Rd, Queen Creek, AZ 85142-5379 Girls' floorpad, across from Makeup and in front of the fitting rooms
      Peoria North 8055 W Bell Rd, Peoria, AZ 85382-3806 Girls' floorpad, across from Gift Cards and Bath
      Goodyear West 995 S Cotton Ln, Goodyear, AZ 85338-4604 Aisle between Girls' floorpad & Sleepwear, across from Accessories/Jewelry
      Peoria Far North 24890 N Lake Pleasant Pkwy, Peoria, AZ 85383-1348 Kids' floorpad, across from Maternity
      Goodyear 1515 N Litchfield Rd, Goodyear, AZ 85395-1237 Girls' floorpad, across from Bath and Gift Cards
      Chandler West Santan 3425 W Frye Rd, Chandler, AZ 85226-5008 Floorpad between Girls and Boys, across from Party & Office Supplies
      Ahwatukee 4734 E Ray Rd, Phoenix, AZ 85044-6225 Floorpad between Girls and Boys, across from Gift Cards and Bath
      Chandler South 3777 S ARIZONA AVE, Chandler, AZ 85248 Floorpad between Girls and Boys, across from Gift Cards and Bath
      Frank Lloyd Wright Blvd 15444 N Frank Lloyd Wright Blvd, Scottsdale, AZ 85260-2845 Girls' floorpad, across from Gift Cards
      Paradise Valley 12602 N Paradise Village Pkwy W, Phoenix, AZ 85032-7671 Girls' floorpad, across from Beauty and Cards
      Phoenix NE 21001 N Tatum Blvd Ste 20, Phoenix, AZ 85050-4207 Girls' floorpad, across from Cards/Gift Wrap
    • How can I tell if my piercing is infected?
      Signs of infection include:

      • Redness
      • Swelling
      • Ear is hot to touch
      • Discharge (pus or blood)


        Make sure that you are cleaning your new piercing two to three times daily. The more you clean, the better your ears will heal! Always wash your hands before touching the piercing, only use saline solution and avoid rubbing alcohol, hydrogen peroxide, and creams such as Neosporin or Bacitracin.

        Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!

        If you have concerns, please reach out to our Nurse Helpline and attach photos of your piercings. The Nurse Helpline is available Monday-Friday 9am-5pm EST.

        If the infection does not resolve or you have any concern that the infection is getting worse, please make an appointment with your health care provider.
    • How do I clean my piercing?
      You should clean the ear 2-3 times a day. A Q-tip works best to clean the front and back of the new piercing.

      How to clean your piercing:

      • Always wash your hands before touching the ear!
      • Saturate a Q-tip with your Rowan Ear Cleansing Solution and clean around the front and back of the piercing.
      • For lobe piercings, turn the earring one rotation each time while cleaning. Do not turn helix piercings.
      • Maintain this aftercare routine for 6 weeks for lobe piercings and 12 weeks for helix piercings.
      • We advise that you keep an earring in the piercing for at least a year to prevent the piercing from closing.


      If you run out of solution, you can use a sterile wound wash that is available over-the-counter at your local pharmacy. Do not use any lotions or ointments, such as Bacitracin or Neosporin. These products can clog the piercing and prohibit sufficient air flow needed to promote proper healing. Also, avoid alcohol or peroxide products. These products can dry out the skin and the piercing, which will slow down the healing process.

      Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!
    • Do you use a piercing gun?
      We do not use a piercing gun! Rowan nurses use a hand-pressurized instrument. This uses the pressure (and complete control) of a Rowan nurse's hand to safely guide, place, and pierce! This instrument holds a sterilized single-use cartridge containing the sterile starter stud earrings that pierce the ear.

      Unlike piercing guns, which use spring loaded mechanisms to forcefully pierce, a hand-pressurized instrument allows for a gentle and direct control with each and every piercing.
    • Do you pierce babies?
      Rowan pierces all ages. For infant ear piercings, we require one DTaP vaccine. For minors under 18, a parent or guardian is required.

      We are pediatrician recommended for many reasons! Our earrings are hypoallergenic and nickel-free, which is important because many young children have a sensitivity to nickel.

      Moreover, our earrings have been specifically designed for a younger kid's earlobes as we factor in age-appropriate designs and sizes. For example, our earrings have long posts which give the ear more room to heal post-piercing.
    • Can I bring my own earrings for the ear piercing?
      No, Rowan nurses are not able to pierce with earrings provided by the customer. We pride ourselves on our hygiene standards so we only use piercing earrings that come in sterile packaging. These earrings are made to be compatible with the hand-pressurized instruments we use for the piercing process.

      Once your piercing is healed (in 6 weeks for a lobe piercing and 12 weeks for a helix piercing) you can change the jewelry to whatever style you like - just make sure to sanitize it first and hypoallergenic, nickel-free earrings are recommended!
    • What precautions are you taking in response to COVID-19?
      Your health, and the health of our nurses, is our top priority -- and every decision we make is with that in mind. Rowan complies with all CDC guidelines and is taking increased precautions outlined below:

      • All clients are required to wear a mask during the piercing appointment.
      • Your Rowan Nurse will be equipped with PPE, such as masks & gloves.
      • Your Rowan Nurse will take precautionary health measures including frequent hand washing and sanitizing items after each appointment.
      • Limit the amount of guests to two people. You can always share the milestone through photos!
      • All nurses & clients must postpone their piercing appointment if:
      • They are feeling unwell.
      • They are experiencing symptoms of COVID-19, including: cough, fever, runny nose, or sore throat.
      • They have been in contact with or near anyone who has tested positive for COVID-19.

      We're here to answer any questions you may have, so please reach out to us at support@heyrowan.com with any concerns.
    • If I am running late, can I still be seen for my appointment?
      We pride ourselves on running on time so that every customer has a safe and fun piercing experience.

      Running late? Our 10 minute late policy states if you're more than 9 minutes late for your appointment, you'll be marked as a no-show which could result in a reschedule for your piercing.
    • What happens if my child gets too nervous to pierce the 2nd ear, after the 1st?
      This can happen with some of our younger clients. We're happy to try again another day!

      You can book for a re-try with your nurse, or by contacting support@heyrowan.com.

      Since you've already paid for the 2 piercings and the 2 earrings, you'll take the 2nd earring home with you. Please bring this to your next appointment to avoid an additional charge. Please do not open the packaging.
    • Can I sign up to be one of your nurses?
      Please visit us here to see if we're hiring! If you apply and if we think you are a good fit for Rowan, we will reach out to schedule a 15 minute phone interview to get to know a little bit more about you and give you the opportunity to ask any questions you may have. Best of luck!
  • Rowan Ear Piercing @ Home
    • What happens if my child gets too nervous to pierce the 2nd ear, after the 1st?
      This definitely happens with some of our younger clients. We are happy to try again another day! For the 2nd appointment, the cost will be the full $130 to have our Rowan nurse come back to your house.
    • Are you hiring new nurses?
      Please visit us here to see if we're hiring! If you apply and if we think you are a good fit for Rowan, we will reach out to schedule a 15 minute phone interview to get to know a little bit more about you and give you the opportunity to ask any questions you may have. Best of luck!
    • Where are you located for at-home ear piercing?
      We currently have Rowan Nurses performing at-home ear piercings in the following locations:

      Connecticut

      Fairfield County, Hartford County, Middlesex County, New Haven County


      Minnesota

      Minneapolis


      New Jersey

      All counties


      New York

      Manhattan, Queens, Bronx, Brooklyn, Long Island, Westchester County


      Pennsylvania

      Philadelphia County, Chester County, Delaware County, Montgomery County


      Rhode Island

      All counties


      Texas

      Greater Houston Area
      City of Houston, Sugar land, The Woodlands, Katy, Pasadena, Cypress, Spring, League City, Tomball, Kingwood/Atascocita, Galveston, Baytown, Conroe


      Virginia

      Loudoun County, Western Fairfax County, Prince William County, Williamsburg County, and James City County
  • Rowan Ear Piercing @ NYC Studio
    • Can I get a piercing on my own if I am under 18?
      No, even with permission from a parent/guardian we cannot pierce you if you are under 18 and unaccompanied by an adult. We need the adult to be physically present in the studio in order to perform the piercing.
  • Products

  • Hypoallergenic Jewelry
    • What is hypoallergenic jewelry?
      Hypoallergenic jewelry is jewelry designed to minimize the risk of causing an allergic reaction. If you experience flaky skin, itching, swelling, redness, and/or rashes from wearing jewelry, then you likely have a metal allergy and should only wear hypoallergenic, nickel-free jewelry. Even if you do not experience allergic reactions, you should avoid irritation-causing materials like nickel, brass, and zinc as they are not safe for the body.
    • Do you offer hypoallergenic jewelry?
      Yes! All our earrings are made with completely nickel-free precious metals. We currently offer options in Sterling Silver, Gold Vermeil, and 14K Gold. Rowan does not currently carry earrings in titanium or plastic.

      To ensure the hypoallergenic integrity of our earrings, we melt them down and chemically test the alloys and contents.
    • What is Gold Vermeil?
      Gold Vermeil is the highest standard when it comes to gold-coated jewelry! Gold Vermeil is hypoallergenic, and is characterized by having a base metal of Sterling Silver, which is then dipped in a thick layer of 14k Gold.

      Gold Vermeil should not be mistaken with “gold-plated,” which is used to describe the application of a thin layer of 14k gold to low-quality nickel or brass. Our Gold Vermeil does not contain nickel, which is a common allergen found in earrings. We test our earrings to confirm the alloys, and our vendors are certified to the highest levels for quality and safety.

      With proper care, Gold Vermeil jewelry will uphold its plating for years to come. Keep your Gold Vermeil dry and gently wipe with a dry cloth if necessary.
    • What is Gold Plating?
      Gold Plating is the standard method when it comes to gold-coated jewelry! Gold Plated products can have a variety of base metals, there is no requirement, but Rowan uses sterling silver.

      Gold Plating is a method of depositing a layer of gold onto the surface of another metal, most often brass or sterling silver, by chemical or electrochemical plating. Our Gold Plating does not contain nickel, which is a common allergen found in earrings. We test our earrings to confirm the alloys, and our vendors are certified to the highest levels for quality and safety.
    • What is Sterling Silver?
      Sterling Silver is a hypoallergenic precious metal containing 92.5% pure silver and 7.5% copper, which adds strength and durability. If you look closely at our earrings and earring backs, you'll see a tiny "925" engraved, indicating that the jewelry is genuine sterling silver. Sterling Silver is preferred for silver jewelry as it is more durable than fine silver (which has a higher percentage of silver in its makeup).

      Our Sterling Silver does not contain nickel, which is a common allergen found in earrings. We test our earrings to confirm the alloys, and our vendors are certified to the highest levels for quality and safety.

      It is sensitive to oxygen and water, and therefore may oxidize, but can be cleaned to its original shiny state with a sterling silver cleaning wipe!
    • How do I care for my Gold Vermeil and Sterling Silver jewelry?
      With proper care, Gold Vermeil jewelry will uphold its plating for years to come. Keep your Gold Vermeil dry and gently wipe with a dry cloth if necessary.

      For Sterling Silver, the best way to maintain its shine is to wear it often! Just be mindful of wearing it when you may get wet, as it is sensitive to oxygen and water, and therefore may oxidize. If it starts to lose its luster, then it can be cleaned to its original shiny state with a sterling silver cleaning wipe!
    • What's the best way to travel with jewelry?
      To prevent jewelry from getting damaged, scratched, or tangled in transit, it's best to store them in a protective box with various storage compartments, like our Jewelry Travel Pouch!
  • Ordering the Rowan Subscription Box
    • Is there an option to prepay for the subscription?
      When purchasing a Rowan Earring Box subscription, there are options to prepay OR to be charged monthly. The format you choose to pay does not impact the box contents.

      Our prepaid offerings are for 3, 6, or 12 months.

      Our subscription offering is charged monthly on the 10th of the month and can be canceled anytime.

    • When does the monthly subscription box ship?
      When you purchase the Rowan Earring Box, your First box will ship in 1-2 business days. When your box ships, you will receive an email notification with tracking information. Boxes typically take 4-7 days to arrive.

      All future boxes will be charged on the 10th of the following month and will ship the next business day. For these boxes, you will also receive a notification with tracking information.
    • Can I gift subscriptions to multiple people?
      If you are gifting to multiple people, please place separate orders, as this will help with managing their subscriptions.

      When checking out for the first order, be sure to create an account to save yourself time when placing the orders for the other recipients! Each subscription's metal type and plan length will be selected during separate checkouts.

      Each calendar month, all subscribers receive the same earring design. For example, if you place one order in Sterling Silver and one order in Gold Vermeil, they will receive the same design but in the two different metal types.
    • Do you offer 14K Gold for subscription boxes?
      We no longer offer 14K Gold as part of our subscription product. If you are interested in our monthly box, we offer Gold Vermeil, which is a thick layer of 14k Gold over Sterling Silver. It's a hypoallergenic and durable option!

      Please also be aware that all our earrings are hypoallergenic and tested nickel-free!
    • What are the terms of the subscription?
      All memberships auto-renew at the end of term. Cancel your membership at any time. Monthly subscribers will be charged on the 10th of the month and have the option to skip a shipment.
  • Rowan Subscription Box Contents
    • What comes in each box?
      Each box includes:

      • A new pair of quality, hypoallergenic earrings designed with love in Brooklyn, NY. Gold Vermeil or Sterling Silver - your choice!
      • A thought-provoking mindfulness card to inspire conversation.
      • A sticker to match the month's earring and theme.
      • A Rowan-exclusive surprise that complements your earrings perfectly.


      Upgrade your box at checkout to receive the signature Rowan accessories bundle with your first box. Bundle includes:

      • Acrylic earring stand
      • Journal
      • Flashlight pen
      • Satin travel pouch


    • Do you offer hoop earrings or dangly earrings?
      At this time, we offer stud earrings in our monthly subscription box. However, if you would like to explore our hypoallergenic jewelry collection, we offer many other earring designs.
    • What age is Rowan for?
      A Rowan Box is the perfect gift for anyone who has (or will soon have) their ears pierced!

      At Rowan, most subscribers receiving our boxes are 8-14 years old. Earring symbols and conversation ideas have been designed by medical experts with this specific age range in mind. To take full advantage of Rowan, the recipient is ideally old enough to begin talking about their feelings and ideas.

      (Of course, we also have many adults who wear our earrings, or share our earrings with their loved ones!)
    • Can I see the designs before?
      Each month, our designs are announced on social media, and on our website. Please look at our Instagram @heyrowan for a sneak peek!

      We do not share future month's designs, as we know our subscribers love the element of surprise!

      To ensure the designs are age appropriate (8-14) and beloved, we work with a local jewelry designer to create exclusive, bespoke designs, which incorporate feedback from subscribers and parents.

      If you’d like to see some of our past designs, explore our website or Instagram.
  • Managing My Subscription

  • Accounts
    • Updating Billing information

      You can update your Shipping and Billing information from your Account.

      To update your Billing information:

      1. Navigate to My Account
      2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts, or click here for detailed instructions.
      3. Once logged in, click the "EDIT" button under "Active subscriptions."
      4. Under "YOUR SUBSCRIPTION," select "BILLING ADDRESS."
      5. Update your information and be sure to hit "UPDATE."

    • How do I reset my account password?

      To change the password on your Account, or if you forgot your password and need to reset it, please follow the steps below:

      1. Navigate to My Account
      2. Select “Forgot Password”
      3. When prompted, input the email you used to create your Account (which is the same email address you used when placing your subscription)
      4. An automatic email will be generated to the email address submitted
      5. Navigate to your email and find the Reset Password email from Rowan. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.
      6. Follow the prompts to reset your password

    • Accessing your Account

      Formally creating an account will allow you to more easily manage your Earring Box subscriptions, and to make edits to your information. 

      It is possible that you can have a subscription without having created an account. In this case, when you do make an account using the same email address as you used when purchasing the subscription, your Earring Box details will already exist in that account.

      1. Navigate to My Account
      2. Select “Create Account”
      3. Fill out the form. If you've already purchased from Rowan, be sure to use the same email address you used when placing your subscription.
      4. Once you input a password, you will receive an email asking you to confirm your account.
      5. Navigate to your email and find the Account Activation email from Rowan. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.
      6. Once verified, you will be able to log in to access your Account.

      From your Account, you can: Manage Subscriptions and edit your Billing and Shipping information!

    • How do I change the metal type in the middle of my subscription?

      You can change the metal type of your subscription from your Account.

      1. Navigate to My Account
      2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts, or click here for detailed instructions.
      3. Once logged in, click the "EDIT" button under "Active subscriptions."
      4. Under "YOUR SUBSCRIPTION," select "PRODUCT."
      5. Select which subscription option you'd like to switch to and click "UPDATE."

  • Skipping or Cancelling
    • Can I skip a shipment in my subscription?
      Yes, monthly members can skip a shipment by accessing your Account.

      1. Navigate to My Account
      2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts, or click here for detailed instructions.
      3. Once logged in, click the "EDIT" button under "Active subscriptions."
      4. Under "YOUR SUBSCRIPTION," click "SKIP SHIPMENT."
      5. Be sure to review the shipment information and then click "SKIP."

    • How do I cancel my subscription?
      Rowan members are charged on the 10th of the month following the end of their subscription term. You may "turn off" your next auto-renewal anytime! Please reach out to our Customer Support team directly at support@heyrowan.com.

      Prepaid plans: Please note that members on a 3, 6, or 12 month plan will continue to receive boxes until the end of their current prepaid billing period. Refunds are not issued mid-term.
  • Payment, Shipping, & Returns

  • Payment
    • Do you offer any financing options?
      Yes! Affirm is our financing partner that allows you to buy now and pay later.
    • How does Affirm work?
      For orders between $50-249, you can split your order into 4 interest-free payments paid every 2 weeks. You can use your debit or credit card, and there is no impact on your credit.

      For orders $250 and above, you can choose between 3, 6, and 12 month installment plans.

      When you are ready to check out, select Affirm as your payment method. Follow the prompts and then select your payment plan. Once you complete your checkout with Affirm, we'll process and ship your order right away — no waiting necessary!
    • What is required to have an Affirm account?
      To sign up for Affirm, you must:

      1. Be 18 years or older (19 years or older in Alabama or if you’re a ward of the state in Nebraska).

      2. Not be a resident of Iowa (IA) or West Virginia (WV).

      3. Provide a valid U.S. or APO/FPO/DPO home address.

      4. Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.

      5. Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help Affirm verify and protect your identity.

    • Does Affirm do a credit check, and how does it impact my credit score?
      Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.
    • Is my personal information secure with Affirm?
      Yes, protecting your personal information is very important to Affirm. Affirm encrypts sensitive data including social security numbers. Affirm also maintains physical, electronic, and procedural safeguard to protect your information. Affirm does not sell or rent your information to anyone.
  • Shipping
    • How much does shipping cost?
      All earring subscription boxes ship FREE!
      For non-subscription orders of $50 or more, shipping is FREE. For non-subscription orders under $50, shipping is a flat fee of $5. There are options to expedite shipping of orders for an additional fee!
    • Where do you ship?
      We ship to customers in the United States!

      We do not offer international shipping at this time.

      Please note that if you live in Alaska, Hawaii, or a U.S. territory, your box may take up to two weeks to reach you via our Standard Shipping. If you select Expedited Shipping at checkout, we will deliver your first box in 1-2 business days.
    • How long will it take to receive my items?
      Please allow up to 1-2 business days from the date of purchase for your order to be on its way, and expect arrival between 5-7 business days!
      After the first month, our Rowan monthly box will process on the 10th of every month and ship 1-2 business days afterwards. Please allow up to 7 business days after that date for your box to arrive. You will also be notified when your order ships via email!
    • How do I update my shipping address?
      You can update your shipping information from your Account.

      Please note that you cannot update shipping information for a box that has already been charged. However, you are able to update shipping information prior to the next scheduled ship date.

      To update your shipping information, first access your Account..

      1. Once logged in, click the dropdown arrow under "My Rewards" and select "Manage Subscriptions." On Desktop, click "Manage Subscriptions" on the left side of your screen.

      2. Where you see your active subscriptions, click "Edit Address"

      3. Enter your new information.

      4. Be sure to save by clicking "UPDATE ADDRESS" at the bottom.

      5. All future boxes will ship here.

  • Tracking and Delivery
    • Where can I find tracking information for my subscription box?
      Each month, you will receive an email shipment notification from Rowan.  This notification includes your tracking link. Please check your Spam if you do not believe you are receiving Rowan shipment emails.

      Depending on where you live, shipping could take 3-8 business days. Using your tracking link, you can follow your box's progress all the way to their doorstep!
    • My box says delivered but I have not received it.
      Shipping carriers will often prematurely mark boxes as "delivered" even though they have not yet been delivered... We understand the frustration this causes!

      Please give the carrier an additional 48 hours to actually deliver your box. If at this time you have still not received the box, please email us at support@heyrowan.com and we will work with you to remedy the situation.
  • Returns
    • What is your happiness guarantee?
      All our orders come with a happiness guarantee. If you are unhappy with your order, please contact us at support@heyrowan.com! At Rowan, we're committed to providing a special experience for you and your loved ones!
    • What is your return policy?
      At this time, Rowan does not currently accept returns. Please contact us at support@heyrowan.com if you have any questions about your order or require assistance!