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  • Rowan Piercing

  • Piercing Procedure
    • What makes ear piercing with Rowan safe?
      We put safety first, with ear piercings performed exclusively by a licensed nurse and hypoallergenic earrings made from premium, nickel-free materials. Rowan nurses have extensive experience in creating a stress-free environment, are experts in the use of PPE and maintaining sterility, and always put their clients first. Rowan nurses use a gentle, hand-pressured device with pre-sterilized 14k gold or stainless steel earrings to pierce. Our piercing jewelry has safety backs and long posts to ensure sufficient air flow and optimal healing. We never use piercing guns, which are spring loaded and can damage the ear tissue.

      At our brick and mortar studios, we offer piercings with a hollow needle. Both the hand pressurized device and the hollow needle are safe and accurate when in the hands of a trained professional.
    • What precautions are you taking in response to COVID-19?
      Your health, and the health of our nurses, is our top priority -- and every decision we make is with that in mind. Rowan complies with all CDC guidelines and is taking increased precautions outlined below:

      • Vaccinated guests are not required to wear masks, however our nurses will continue to do so.
      • Your Rowan Nurse will be equipped with PPE, such as masks & gloves.
      • Your Rowan Nurse will take precautionary health measures including frequent hand washing and sanitizing items after each appointment.
      • All nurses & clients must postpone their piercing appointment if:
      • They are feeling unwell.
      • They are experiencing symptoms of COVID-19, including: cough, fever, runny nose, or sore throat.
      • They have been in contact with or near anyone who has tested positive for COVID-19.

      We're here to answer any questions you may have, so please reach out to us at support@heyrowan.com with any concerns.
    • Can you do other piercings? (Inner Ear/Nose/Body)
      No, we only pierce ears. At Target and At-Home, we pierce the entire perimeter of the ear. At our brick and mortar studios, we pierce the entire perimeter of the ear and offer conch and tragus piercings (in select studios).
    • Do you pierce babies?
      Rowan pierces all ages! For ear piercings we do require one DTaP vaccine for children 5 and under. For minors under 18, a parent or guardian is required to be present for the piercing. To book, visit our website​ for additional details and availability.

      We are pediatrician recommended for many reasons! Our earrings are hypoallergenic and nickel-free, which is important because many young children have a sensitivity to nickel.

      Moreover, our earrings have been specifically designed with all ages in mind, from young child to advanced aged. For example, our earrings have long posts which give the ear more room to heal post-piercing.
    • Can I bring my own earrings for the ear piercing?
      No, Rowan nurses are not able to pierce with earrings provided by the customer. We pride ourselves on our hygiene standards so we only use piercing earrings that come in sterile packaging. These earrings are made to be compatible with the hand-pressurized instruments we use for the piercing process.

      Once your piercing is healed (in 6 weeks for a lobe piercing and 12 weeks for a helix piercing) you can change the jewelry to whatever style you like – just make sure to sanitize it first and hypoallergenic, nickel-free earrings are recommended!
    • Why is it so important to choose safe materials when having your ears pierced?
      It is important to choose safe materials when having your ears pierced because metal allergies are common and can develop at any point in life, and an ear piercing makes your skin more vulnerable to irritation-causing metals like nickel, brass, and zinc. This is why Rowan only uses the safest materials – pre-sterilized 14k gold or stainless steel, and titanium earrings.
    • What do you pierce with?
      Rowan nurses use a gentle hand-pressured, single-use cartridge to pierce. Piercing earrings are pre-sterilized, and have long posts and safe backings to ensure optimal healing. We never use a piercing gun, as they can damage the ear tissue.

      At our brick and mortar studios, we offer piercings with a hollow needle. Hollow needles are the only piercing option for parts of the ear other than the outer perimeter of the ear.
    • Do you use a piercing gun?
      We do not use a piercing gun! Rowan nurses use a hand-pressurized instrument. This uses the pressure (and complete control) of a Rowan nurse's hand to safely guide, place, and pierce! This instrument holds a sterilized single-use cartridge containing the sterile starter stud earrings that pierce the ear.

      Unlike piercing guns, which use spring loaded mechanisms to forcefully pierce, a hand-pressurized instrument allows for a gentle and direct control with each and every piercing.
  • Aftercare
    • Contact the Nurse Helpline
      Concerned about the healing process? Please email nursehelpline@heyrowan.com.com, where you’ll be prompted to fill out information and photos regarding your new piercing. We will respond within 24 hours. Thank you!
    • How often do I need to clean my piercing?
      You should clean the ear 2-3 times a day.

      How to clean your piercing:
      • Always wash your hands before touching the ear!
      • For lobe piercings, turn the earring one rotation each time while cleaning. Do not turn helix piercings.
      • If you’re using the standard Ear Cleansing Solution, saturate a Q-tip with your Rowan solution and clean around the front and back of the piercing. You should maintain this routine for 6 weeks for lobes and 12 weeks for helix.
      • If you’re using the Advanced Ear Cleansing Solution, simply spray the front and back of your piercing. You'll be set to swap out your starter studs into earrings of your choice in 3 weeks for lobes and 8 weeks for helix.
      • We advise that you keep an earring in the piercing for at least a year to prevent the piercing from closing.

      • If you run out of solution, you can use a sterile wound wash that is available over-the-counter at your local pharmacy. Do not use any lotions or ointments, such as Bacitracin or Neosporin. These products can clog the piercing and prohibit sufficient air flow needed to promote proper healing. Also, avoid alcohol or peroxide products. These products can dry out the skin and the piercing, which will slow down the healing process.

        Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!
    • What can I expect during the healing process?
      It is normal after a lower lobe piercing to experience the following:

      • Tender to the touch. Avoid sleeping on your piercing if it is tender.
      • Moderate swelling
      • Redness
      • Some bleeding or oozing. A small amount of blood is normal and can be the body’s response to the piercing process, causing a small hematoma.
      • The helix piercings tend to be sore for a longer period of time, which is completely normal. They also take up to a year to heal.


      Please follow the aftercare instructions closely!

      During the first 6 weeks of your healing process, if you experience any complications with your piercings or have any concerns, contact us at nursehelpline@heyrowan.com and we will connect you with a Rowan Nurse as soon as possible.

      If you experience symptoms such as excessive swelling or discharge, fever, area warm to the touch, extreme pain or any symptoms that don't improve over time, we recommend you reach out to your local health provider as soon as possible.
    • What do I wear after my piercings heal?
      After your ear piercing, it is important to follow proper piercing care for the recommended time based on the type of solution you’re using. But, the full healing process is actually much longer! It is important to wear only hypoallergenic, nickel-free earrings for at least a year after ear piercing. Rowan's extensive hypoallergenic collection is designed for you to look and feel your best, and our best-selling earring subscription is the perfect gift for a newly-pierced loved one!
    • How do I switch out my piercing earrings to new earrings?
      After your piercings are healed, you can switch out your piercing earrings for new hypoallergenic earrings by following the below steps:

      1. Before removing your piercing earrings, please clean around the earring and skin to both cleanse and lubricate the site.

      2. Gently rotate the earring a few times.

      3. Use one hand to hold the front of the earring and your other hand on the earring back.

      4. Pull the front of the earring, while making sure you're still supporting the earring back. Please note that since the piercing earring has safety backs to prevent it from falling out, you may experience resistance and have to use a little strength to remove the earrings.

      5. Once the old piercing earrings are out and before you put new hypoallergenic earrings in, feel free to repeat the cleansing step once more for the best possible outcome.

      6. All done! Repeat on the other side.

    • Why did my piercing close overnight?
      Unfortunately, piercings that are less than a year old will be expected to close within just a few hours if you do not have earrings in. We expect the piercings to be healed in 6 weeks for lobes and 12 weeks for helix (standard solution) or 3 weeks for lobes and 8 weeks for helix (advanced solution), meaning you no longer have to clean them and you can change the jewelry out. However, we recommend keeping earrings in 24/7 for one year. Even piercings that are more than a year old can close if you don't keep earrings in!
    • How do I know if my piercing is infected?
      Signs of infection include:

      • Redness
      • Swelling
      • Ear is hot to touch
      • Discharge (pus or blood)


      Make sure that you are cleaning your new piercing two to three times daily. The more you clean, the better your ears will heal! Always wash your hands before touching the piercing, only use saline solution and avoid rubbing alcohol, hydrogen peroxide, and creams such as Neosporin or Bacitracin.

      Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!

      If you have concerns, please reach out to our Nurse Helpline and attach photos of your piercings. The Nurse Helpline is available Monday-Friday 9am-5pm EST.

      If the infection does not resolve or you have any concern that the infection is getting worse, please make an appointment with your health care provider.
  • Rowan Ear Piercing @ Target
    • What are your prices at Target?
      Our pricing for the piercing experience includes: A full skin and ear assessment, optional numbing cream (for children 5+ only!), starter studs, piercing by a registered nurse, extra goodies, and access to our Nurse Helpline for follow-up care. Aftercare can be purchased separately at $8 for our Ear Cleansing Solution and $20 for our Advanced Ear Cleansing Solution. Our jewelry options range from $55-$125, and our metals include Stainless Steel, 14k Gold, and Premium 14k Gold.
    • Which Target locations is Rowan available in?
      To view which Target locations we’re available in, please visit our scheduling page here . We can’t wait to get you pierced!
    • If I am running late, can I still be seen for my appointment?
      We pride ourselves on running on time so that every customer has a safe and fun piercing experience.

      Running late? Our 10 minute late policy states if you're more than 9 minutes late for your appointment, you'll be marked as a no-show which could result in a reschedule for your piercing.
    • What happens if my child gets too nervous to pierce the 2nd ear, after the 1st?
      This can happen with some of our younger clients. We're happy to try again another day!

      You can book for a re-try with your nurse, or by contacting support@heyrowan.com.
    • Can I sign up to be one of your nurses?
      Please visit us here to see if we're hiring! If you apply and if we think you are a good fit for Rowan, we will reach out to schedule a 15 minute phone interview to get to know a little bit more about you and give you the opportunity to ask any questions you may have. Best of luck!
  • Rowan Ear Piercing @ Home
    • What happens if my child gets too nervous to pierce the 2nd ear, after the 1st?
      What happens if my child gets too nervous to pierce the 2nd ear, after the 1st? We are happy to try again another day! For the 2nd appointment, the cost will be the full $130 to have our Rowan nurse come back to your house.
    • Where are you located for at-home ear piercing?
      To see which cities we're currently available in and book an appointment, please visit our scheduling page here!

  • Rowan Ear Piercing @ NYC Studio
    • Can I get a piercing on my own if I am under 18?
      No, even with permission from a parent/guardian we cannot pierce you if you are under 18 and unaccompanied by an adult. We need the adult to be physically present in the studio in order to perform the piercing.
  • Products

  • Hypoallergenic Jewelry
    • What is hypoallergenic jewelry?
      Hypoallergenic jewelry is jewelry designed to minimize the risk of causing an allergic reaction. If you experience flaky skin, itching, swelling, redness, and/or rashes from wearing jewelry, then you likely have a metal allergy and should only wear hypoallergenic, nickel-free jewelry. Even if you do not experience allergic reactions, you should avoid irritation-causing materials like nickel, brass, and zinc as they are not safe for the body.
    • Do you offer hypoallergenic jewelry?
      Yes! All our earrings are made with completely nickel-free precious metals. We currently offer options in Sterling Silver, Gold, Titanium and 14K Gold. To ensure the hypoallergenic integrity of our earrings, we melt them down and chemically test the alloys and contents.
    • What is Gold Plating?
      Gold Plating is made by applying a thin layer of 14k Gold over a Sterling Silver base. Though it looks similar to 14k Gold, it is more affordable and durable. With proper care, Gold Plated jewelry will uphold its plating for years to come. Keep your Gold Plated jewelry dry and gently wipe with a dry cloth if necessary.
    • What is Sterling Silver?
      Sterling Silver is a hypoallergenic precious metal that contains 92.5% pure silver and 7.5% copper, which makes the metal more durable than fine silver, and the standard for silver jewelry. This metal is sensitive to oxygen and water, and therefore may oxidize, but the earrings can be easily cleaned to their original shiny state with a sterling silver cleaning wipe!
    • What's the best way to travel with jewelry?
      To prevent jewelry from getting damaged, scratched, or tangled in transit, it's best to store them in a protective box with various storage compartments, like our Jewelry Travel Pouch!
  • My Current Rowan Surprise Box
    • Where can I purchase the Rowan Surprise Box on your website?
      The Rowan Surprise Box is no longer part of our product offering. Those customers in existing plans will continue to receive their boxes throughout the year 2022, however no new plans are able to be purchased. We’d love you to check out our selection of studs and hoops sold exclusively at heyrowan.com! Many of our previous Surprise Box styles are now featured on our website for purchase!
    • When does the monthly subscription box ship?
      All future boxes will be charged on the 10th of the following month and will ship the next business day. For these boxes, you will also receive a notification with tracking information.
    • What are the terms of the subscription?
      Your subscription is either charged month to month or prepaid for 3, 6, or 12 months. Monthly subscribers will be charged on the 10th of the month and have the option to skip a shipment. Prepaid subscriptions will automatically ship on the 10th of the month and expire at the end of your subscription, unless otherwise noted. If you need to cancel your subscription early, depending on your subscription details, you may have a small refund fee of up to $20.00 to get refunded for the amount of boxes you have left.
  • Rowan Subscription Box Contents
    • What comes in each box?
      Each box includes:

      • A new pair of quality, hypoallergenic earrings designed with love in Brooklyn, NY. Gold or Sterling Silver - your choice!
      • A thought-provoking mindfulness card to inspire conversation.
      • A sticker to match the month's earring and theme.
      • A Rowan-exclusive surprise that compliments your earrings perfectly.


      Upgrade your box at checkout to receive the signature Rowan accessories bundle with your first box. Bundle includes:

      • Acrylic earring stand
      • Journal
      • Flashlight pen
      • Satin travel pouch


    • Do you offer hoop earrings or dangly earrings?
      At this time, we offer stud earrings in our monthly subscription box.

      However, if you would like to explore our hypoallergenic jewelry collection, we offer many other earring designs including tons of hoops at heyrowan.com!
  • Managing My Subscription

  • Accounts
    • Update Billing information

      You can update your Shipping and Billing information from your Account.

      To update your Billing information:

      1. Navigate to My Account

      2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts.

      3. Once logged in, click the "EDIT" button under "Active subscriptions."

      4. Under "YOUR SUBSCRIPTION," select "BILLING ADDRESS."

      5. Update your information and be sure to hit "UPDATE."

    • How do I reset my account password?

      To change the password on your Account, or if you forgot your password and need to reset it, please follow the steps below:

      1. Navigate to My Account

      2. Select “Forgot Password”

      3. When prompted, input the email you used to create your Account (which is the same email address you used when placing your subscription)

      4. An automatic email will be generated to the email address submitted

      5. Navigate to your email and find the Reset Password email from Rowan. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.

      6. Follow the prompts to reset your password

    • Accessing your Account

      Formally creating an account will allow you to more easily manage your Earring Box subscriptions, and to make edits to your information. 

      It is possible that you can have a subscription without having created an account. In this case, when you do make an account using the same email address as you used when purchasing the subscription, your Earring Box details will already exist in that account.

      1. Navigate to My Account

      2. Select “Create Account”

      3. Fill out the form. If you've already purchased from Rowan, be sure to use the same email address you used when placing your subscription.

      4. Once you input a password, you will receive an email asking you to confirm your account.

      5. Navigate to your email and find the Account Activation email from Rowan. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.

      6. Once verified, you will be able to log in to access your Account.

      From your Account, you can: Manage Subscriptions and edit your Billing and Shipping information!

    • How do I change the metal type in the middle of my subscription?

      You can only change the metal type for monthly subscriptions. If you have a prepaid subscription and are looking to change things up, we encourage you to check out our collection of hypoallergenic and nickel-free studs here where you'll find both Gold and Silver options. Did you know you can add a pair to your subscription under Your Account?

      To change your metal type, you can follow these steps below:



      You can change the metal type of your subscription from your Account.

      1. Navigate to My Account

      2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts, or click here for detailed instructions.

      3. Once logged in, click the "EDIT" button under "Active subscriptions."

      4. Under "YOUR SUBSCRIPTION," select "PRODUCT."

      5. Select which subscription option you'd like to switch to and click "UPDATE."

  • Skipping or Cancelling
    • Can I skip a shipment in my subscription?
      Yes, monthly members can skip a shipment by accessing your Account.

      1. Navigate to My Account

      2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts, or click here for detailed instructions.

      3. Once logged in, click the "EDIT" button under "Active subscriptions."

      4. Under "YOUR SUBSCRIPTION," click "SKIP SHIPMENT."

      5. Be sure to review the shipment information and then click "SKIP."

    • How do I cancel my subscription?
      To cancel your subscription, please email our Customer Experience Team at support@heyrowan.com. Depending on your subscription details, you may have a small refund fee of up to $20.00 to get refunded for the amount of boxes you have left.

      • If you purchase the monthly box, you are eligible to cancel your subscription at any time with no refund fee.
      • If you commit to three monthly boxes you are eligible to cancel your subscription at any time with no cancellation fee.
      • If you commit to six monthly boxes there is a $20.00 refund fee.
      • If you commit to twelve monthly boxes there is a $20.00 refund fee.
  • Payment & Shipping

  • Payment
    • Do you offer any financing options?
      Yes! Affirm is our financing partner that allows you to buy now and pay later.
    • How does Affirm work?
      For orders between $50-249, you can split your order into 4 interest-free payments paid every 2 weeks. You can use your debit or credit card, and there is no impact on your credit.

      For orders $250 and above, you can choose between 3, 6, and 12 month installment plans.

      When you are ready to check out, select Affirm as your payment method. Follow the prompts and then select your payment plan. Once you complete your checkout with Affirm, we'll process and ship your order right away — no waiting necessary!
    • What is required to have an Affirm account?
      To sign up for Affirm, you must:

      1. Be 18 years or older (19 years or older in Alabama or if you’re a ward of the state in Nebraska).

      2. Not be a resident of Iowa (IA) or West Virginia (WV).

      3. Provide a valid U.S. or APO/FPO/DPO home address.

      4. Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.

      5. Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help Affirm verify and protect your identity.

    • Does Affirm do a credit check, and how does it impact my credit score?
      Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.
    • Is my personal information secure with Affirm?
      Yes, protecting your personal information is very important to Affirm. Affirm encrypts sensitive data including social security numbers. Affirm also maintains physical, electronic, and procedural safeguard to protect your information. Affirm does not sell or rent your information to anyone.
  • Shipping
    • How much does shipping cost?
      For non-subscription orders of $75 or more, shipping is FREE. For non-subscription orders under $75, shipping is a flat fee of $5.00. Subscription and Surprise Boxes ship via FedEx Ground Shipping for a flat fee of $9. There are options to expedite the first box’s shipment for an additional fee: $12.00 for Expedited 3 day Shipping and $25.00 for 1-2 business day Express Shipping.
    • Where do you ship?
      We ship to customers in the United States!

      We do not offer international shipping at this time.

      Please note that if you live in Alaska, Hawaii, or a U.S. territory, your box may take up to two weeks to reach you via our Standard Shipping. If you select Expedited Shipping at checkout, we will deliver your first box in 1-2 business days.
    • How long will it take to receive my items?
      Please allow up to 1-2 business days from the date of purchase for your order to be on its way, and expect arrival between 5-7 business days!

      After the first month, our Rowan monthly box will process on the 10th of every month and ship 1-2 business days afterwards. Please allow up to 7 business days after that date for your box to arrive. You will also be notified when your order ships via email!
    • How do I update my shipping address?
      You can update your shipping information from your Account.

      Please note that you cannot update shipping information for a box that has already been charged. However, you are able to update shipping information prior to the next scheduled ship date.

      To update your shipping information, first access your Account.

      1. Once logged in, click the dropdown arrow under "My Rewards" and select "Manage Subscriptions." On Desktop, click "Manage Subscriptions" on the left side of your screen.

      2. Where you see your active subscriptions, click "Edit Address"

      3. Enter your new information.

      4. Be sure to save by clicking "UPDATE ADDRESS" at the bottom.

      5. All future boxes will ship here.

  • Tracking and Delivery
    • Where can I find tracking information for my subscription box?
      Each month, when your box leaves our fulfilment center to begin its journey to you, you will receive an email including a link to live tracking information directly from our shipping partner.
    • My box says delivered but I have not received it.
      Shipping carriers will often prematurely mark boxes as "delivered" even though they have not yet been delivered... We understand the frustration this causes!

      Please give the carrier an additional 48 hours to actually deliver your box. If at this time you have still not received the box, please email us at support@heyrowan.com and we will work with you to remedy the situation.
  • Returns
    • What is your happiness guarantee?
      All our orders come with a happiness guarantee. If you are unhappy with your order, please contact us at support@heyrowan.com! At Rowan, we're committed to providing a special experience for you and your loved ones!
    • What is your return policy?
      Rowan accepts returns of all unused and unworn jewelry on merchandise (excluding final sale) within 14 days of the delivery date of the item(s). A full refund will be issued upon collection of the items to our warehouse. Rowan does not pay for shipping of returned items; the customer is responsible for the shipping label. If merchandise is damaged, the customer may submit a picture to support@heyrowan.com

      Ready to start a return? Click here.