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Frequently Asked Questions

FAQ

  • Rowan Piercing

  • What are your prices and what does it include?

    All at-home piercings are $130. Our price includes the cost of the ear piercing service for both ears, the sterile, pre-sealed, hypoallergenic piercing earrings, the home visit by a registered nurse, a general skin & ear assessment, numbing cream, Rowan's aftercare solution, aftercare instructions and access to our Rowan nurse hotline. 

  • What ages do you pierce ears for?

    All ages! our customers range from infants to adults of any age. 

    ***Note, Rowan only provides piercings to infants who have completed 2nd DTaP vaccinations.

  • What types of ear piercings do you offer?

    Rowan offers ear piercings on the lobe, upper lobe and helix (cartilage) areas. Please ask your Rowan Nurse if you are unsure about your placement.

  • What does Rowan pierce with?

    Rowan pierces with a gentle, hand-pressured instrument and sterile, pre-sealed, hypoallergenic piercing earrings. Pre-sterilized earring capsules ensure the safest ear piercings possible by preventing the piercing earring and Safety Back from being exposed to possible contaminants prior to piercing.

  • Can I bring my own earrings for the piercing?

    To ensure a safe and sterile piercing, we cannot utilize your earrings. Instead, all guests are required to select earrings from our pre-sterilized piercing earring collection. You will have time to review and select your desired style before your appointment begins. Please note that your piercing earrings are included in the price of the piercing.

  • How many piercings can I get in one appointment?

    Rowan can safely perform a maximum of 4 piercings in one day. Your Rowan Nurse will help you decide the best number for you. 

  • Do you offer single piercings?

    While we do, we do not offer any discounts for single piercings. You are able to bring your extra earring home with you for future use.

  • Do cartilage piercings take longer to heal?

    Yes. The cartilage area is more sensitive and typically takes at least 3 months and up to 1 year to heal. Your Rowan Nurse will review all aftercare instructions with you.

  • How do I determine where to place the earring? I’m not sure what I want.

    Your Rowan Nurse is an experienced and professional ear-artist who will help you find the perfect spot for your new earrings and who is trained to pierce with gentle hand pressure and with expert placement. Rowan pierces the ear lobe, upper ear lobe, and helix (cartilage).

  • How can I find out if Rowan is in my city?

    We currently offer at home piercings in the states of NY, CT, NJ as well as MN. Look out for different events in your city and state as well!

  • Rowan Earring Box:

  • Subscriptions:
  • Are your earrings hypoallergenic?

    Yes! All our earrings are made with completely nickel-free precious metals. We currently offer options in sterling silver or gold vermeil. Rowan does not currently carry earrings in titanium or plastic.

  • Can I see what the earring design will be before it ships?

    We currently do not publish what the earrings each month will be. Many girls are thrilled by the surprise, and we get great feedback on the designs! If you are unsatisfied with your earrings, please contact us at support@heyrowan.com, and we will uphold our Happiness Guarantee!

  • Happiness Guarantee

    All our orders come with a happiness guarantee. If you are not 100% happy with your earrings, reach out to us at support@heyrowan.com and we will work to make it right! Please view our Shipping & Returns policy for more information.

  • Can I give a Rowan Earring Box subscription as a gift?

    Yes, and we encourage it! Rowan is the perfect gift for anyone who wants to help celebrate a milestone in a girl’s life. Rowan has been gifted by friends and family members alike. We even give you the opportunity to leave a personalized note in her first box to make the gift of Rowan that much more special!

  • What is Gold Vermeil?

    Gold Vermeil is the highest standard when it comes to gold-coated jewelry. Gold Vermeil is characterized by having a base metal of Sterling Silver, which is then dipped in a thick layer of 14k gold. Gold Vermeil has a thickness of two microns of gold plating. With proper care, Gold Vermeil Jewelry will uphold its plating for years to come.

  • What do I get with my membership?

    Every box of your membership will include: A new pair of unique Rowan earrings in your chosen precious metal, stickers, surprise goodies, and a collectible card--which features our Rowan symbol of the month!

    The first box will include also include: An earring stand (holds up to 12 pairs!), a journal, a flashlight pen, and a microsuede earring pouch!

    Additionally, Rowan will send an online conversation companion to the parent or caregiver of the recipient each month. This guide will feature conversation starters centered around our symbol of the month to spark meaningful and memorable discussion between girls and their grown-ups.

       

  • Why are your earrings pediatrician-recommended?

    Pediatricians give us a thumbs up for many reasons! Our earrings are hypoallergenic and nickel-free, which is important as many young girls have a sensitivity to nickel. Moreover, our earrings have been specifically designed for younger girls’ earlobes, factoring in age-appropriate designs and sizes—they even come with longer posts, giving the ear more room to heal post-piercing. Lastly, we have partnered with experts to create content that helps adults and their girls engage with one another and share in the celebration of this special time. These are all reasons why Pediatricians trust and recommend Rowan.

  • What age is Rowan appropriate for?

    A Rowan Club membership is the perfect gift for any girl who has (or will soon have) her ears pierced! Ideally, she is also old enough to begin talking about her feelings and ideas. At Rowan, most Earring Club Members range in age from 7-14 years old. Symbols and conversation ideas have been designed by medical experts with this specific age range in mind.

  • Billing, Shipping & Returns:
  • When will my box ship?

    Your first box will ship the following business day after you order. It will take 5-7 days to arrive. Subsequent boxes will ship on the 10th of each month. 

  • When will I be charged for my box?

    Your first charge will occur at the time of initial purchase. If you order an ongoing subscription, orders and charges will process on the 10th of every month. Prepaid orders do not charge again.

  • Do you ship internationally?

    No, we ship to customers in the U.S. only.

    For more information on Shipping & Returns, please visit our Shipping & Returns page.

  • For Nurses:

  • How long does it take to get onboarded as a Rowan Nurse?

    For a nurse with ear piercing experience, our straightforward onboarding process may take only a few days! However, onboarding for a nurse without ear piercing experience, or one who works more slowly through requirements and paperwork, could take up to a couple of weeks.

  • How much can I expect to make as a Rowan Nurse?

    Some of our nurses make over $1,000/month by actively marketing their services, while others prefer to do only a few ear piercings a month and may bring home a few hundred dollars in extra income. Depending on your schedule and the demand in your area, each month may look a little bit different!

  • What medical certification do I need to become a Rowan Nurse?

    We partner with RNs and LPNs, as these talented professionals are able to provide a high level of care to all customers before, during, and after the piercing.

    Don’t see your question here? That’s okay! We would love to hear from you. Get in touch at support@heyrowan.com

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