Returns & Exchanges
OUR EXCHANGE & RETURN POLICY
What is Rowan's holiday return policy?
We usually accept returns and offer exchanges of unused and unworn jewelry (excluding the final sale items) within 30 days of the delivery date of your item(s). *But any jewelry purchased between Friday, November 19th, 2021, and Friday, December 31st, 2021 will be eligible for return up to 60 days after the unused and unworn merchandise has been purchased.
Can I return my Rowan jewelry?
Yes, we accept returns and offer exchanges of unused and unworn jewelry (excluding final sale items) within 30 days of the delivery date of your item(s).
Can I exchange my Rowan jewelry?
Yes, you can exchange your jewelry for the same item in different sizes or metals. You’ll receive a prepaid return label and the replacement item will be sent as soon as we’ve received notice that your original parcel is scanned and is in transit by USPS. The sooner you return the original item(s), the faster you’ll receive your exchange!
Does it cost anything to return/exchange?
We offer free exchanges on all items that are not final sale. If you would like to return your item(s), there will be a small $5 shipping fee to return your items back to us.
What is Shop Now Credit?
Want to exchange for another item entirely? Through our Return Portal, you can choose to "Shop Now" and receive a one-time $5 bonus credit added to your return value.
Can I return my subscription or prepaid Rowan surprise box?
Rowan subscription or prepaid surprise boxes are final sales and aren’t eligible for return or exchange. Have more questions? Please email firstname.lastname@example.org for further assistance.
I bought the product in a Rowan studio, can I exchange or return it online?
If the original purchase was made in a Rowan Studio, it cannot be returned through the Online Returns Portal.
There's a problem with the piece of jewelry I purchased.
If you have any quality concerns with your new Rowan item(s), please reach out to email@example.com for further assistance.
*We reserve the right to adjust returns if original items are not received in new condition.
*Original shipping costs are non-refundable.