RETURNS & EXCHANGES

Wanna return something?

Let’s get you started.
Things you’ll need:

1. Your order number. You’ll find this in your
order confirmation email or packing slip.
2. Your shipping zip code.
Start Return

OUR EXCHANGE & RETURN POLICY


What is Rowan's holiday return policy?

We usually accept returns and offer exchanges of unused and unworn jewelry (excluding the final sale items) within 14 days of the delivery date of your item(s). *But any jewelry purchased between Friday, November 19th, 2021, and Friday, December 31st, 2021 will be eligible for return up to 60 days after the unused and unworn merchandise has been purchased.


Can I return my Rowan jewelry?

Rowan accepts returns of all unused and unworn jewelry on merchandise (excluding final sale) within 14 days of the delivery date of the item(s). A full refund will be issued upon collection of the items to our warehouse. Rowan does not pay for shipping of returned items; the customer is responsible for the shipping label. If merchandise is damaged, the customer may submit a picture to support@heyrowan.com


Can I exchange my Rowan jewelry? 

Yes, you can exchange your jewelry for the same item in different sizes or metals. You’ll receive a prepaid return label and the replacement item will be sent as soon as we’ve received notice that your original parcel is scanned and is in transit by USPS. The sooner you return the original item(s), the faster you’ll receive your exchange!


Are Ear Stacks/Sets eligible for returns or exchanges?

Yes, you may return or exchange your Ear Stack/Set. They must be returned in full in order to be eligible for a return or exchange as partial returns of sets are not accepted at this time.

If you received a less than perfect item, please reach out to returns@heyrowan.com for further assistance.

 

Can I exchange or return my Rowan gift card?

Rowan does not accept exchanges or returns on gift cards.


Can I exchange or return a gift I received from Rowan?

Rowan does not process returns or cash exchanges for gifts received that go to the gift recipient. 

  • You may return the gift completely and a credit will be issued to the original payment.
  • You may exchange a gift to the same product in a different color or size only


Does it cost anything to return/exchange?

We offer free exchanges on all items that are not final sale. If you would like to return your item(s), there will be a small $5 shipping fee to return your items back to us. 


What is Shop Now Credit? 

Want to exchange for another item entirely? Through our Return Portal, you can choose to "Shop Now" and receive a one-time $5 bonus credit added to your return value. 


Can I return my subscription or prepaid Rowan surprise box? 

Rowan subscription or prepaid surprise boxes are final sales and aren’t eligible for return or exchange. Have more questions? Please email returns@heyrowan.com for further assistance.


I bought the product in a Rowan studio, can I exchange or return it online? 

If the original purchase was made in a Rowan Studio, it cannot be returned through the Online Returns Portal.


There's a problem with the piece of jewelry I purchased.

If you have any quality concerns with your new Rowan item(s), please reach out to returns@heyrowan.com for further assistance. 

*We reserve the right to adjust returns if original items are not received in new condition. 

*Original shipping costs are non-refundable.